B2C Customer Service Technician

Description

Job Summary: Professional responsible for installing, repairing, and maintaining FTTH and FTTA networks, ensuring service continuity and customer satisfaction through technical support. Key Highlights: 1. Work with FTTH and FTTA network technology for residential customers 2. Perform corrective and preventive maintenance on installed services 3. Provide courteous and efficient customer service We are Alloha Fibra, the largest independent fiber-optic group in Brazil. A connected and united team, passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Conduct installation and repair services for FTTH and FTTA network technology for residential customers; * Perform corrective and preventive maintenance on installed services, resolving issues and ensuring service continuity; * Repair/correct service failures, including slow speed, Wi\-Fi issues, no connectivity, intermittent connection, etc.; * Remove cables and equipment from canceled customers to free up capacity for new customers; * Verify access feasibility for the commercial team; * Relocate equipment within the same residence (room-to-room relocation); * Relocate equipment to a new address upon customer request; * Perform upgrades by replacing or adding equipment when the customer changes their plan; * Install internal and external cabling and connections; * Test cables and optical fibers; * Configure telecommunications systems and, if necessary, escalate to the technician support team; * Diagnose and resolve network issues; * Provide courteous and efficient customer service, clarifying doubts and guiding customers on proper service usage; * Document and maintain records of network configurations. * Perform other duties related to the position, following managerial guidance. **Requirements and Qualifications** * Completed high school education; * Valid Category B driver's license (permanent); * Residency in the following locations: MURIAÉ \- MG * Availability for flexible working hours / travel; **Additional Benefits** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão \- PCD dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available if enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5% to 12% discounts on airfare purchases, hotel reservations, and car rentals. * Movida: 10% discount applied to daily rental rate * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent fiber-optic group in the country. This is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything we do—always focused on delivering the best products, services, and customer support. **We value diversity**, represented by our employees and customers across all regional and social dimensions—since we operate in 864 cities across 22 Brazilian states, with a fiber-optic network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative and responsible space for people and business sustainability. For more information, visit https://alloha.com/