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Job Summary: Participate in all stages of the business journey, supporting the organization of information, requirements, and interactions with customers and internal departments; analyzing needs and identifying opportunities. Key Highlights: 1. Support in building sustainable partnerships 2. Identify opportunities for process improvement 3. Willingness to learn and grow Get closer! We are a technology-passionate team transforming how people connect, delivering a perfect blend of humans and robots. We do not discriminate based on gender, ethnicity, socioeconomic status, religion, or sexual orientation — none of these matter for any challenge you choose to embrace with us. For us, your talent is what counts! :) **\#vemserSNX** **Responsibilities and Duties** * Participate in all stages of the business journey, supporting the organization of information, requirements, and interactions with customers and internal departments; * Analyze customer needs and identify business opportunities; * Conduct customer interactions to understand context, align expectations, and clarify information; * Structure and maintain up-to-date records, materials, and information in systems; * Monitor the customer journey, ensuring consistency in communication and deliverables; * Identify opportunities for improving Business Area processes, suggesting adjustments that enhance efficiency and quality; * Support the building of sustainable partnerships through collaborative relationships between customers and the company. **Requirements and Qualifications** **Hard Skills** * Completed or ongoing undergraduate degree in Business Administration, Production Engineering, Communications, Commercial Management, or related fields; * Basic to intermediate knowledge of Microsoft Office Suite; * Ability to organize and record information in a structured manner; * Understanding of business processes and customer relationship management; * Aptitude for comprehending technology products and services; * Familiarity with corporate systems (CRM, management tools, or similar platforms) is desirable. **Soft Skills** * Willingness to learn and grow; * Assertive communication; * Sense of responsibility and commitment; * Analytical ability; * Organization and time management; * Proactivity; * Adaptability; * Interpersonal skills and teamwork. **Additional Information** Beyond an excellent work environment, you can also grow and thrive here! Our benefits for you: * Comprehensive health insurance plan, because your health is our priority (Unimed — co-payment); * Dental insurance plan [Uniodonto], so you can smile beautifully; * Life insurance, because safety matters; * Meal/food allowance [Caju Card], giving you freedom to choose where and how to eat; * Birthday day off [a full day off during your birth month]; * Tenure rewards! We value your time with us through time-off and cash bonuses; * QI Program [referrals resulting in hires are rewarded]; * SNX Beach [voucher to complement your beach stay]; * Udemy partnership [continuous professional development, so you never stop growing]; * Wellhub/Gympass [to exercise as much as you like]; * Innovation culture, empowering your creativity! Your next step could be our greatest discovery! At Smart NX, you have the opportunity to join a technology company striving for exponential growth in the Brazilian and Latin American markets. To achieve this, we developed the Suite to deliver true omnichannel experiences — voice, messaging, automation, and integrations, all in one place, enabling agile, integrated, and seamless experiences. We are over 100 people passionate about what we do, located in Juiz de Fora, São Paulo, and Porto Alegre. We serve the national market across industries including Retail, Contact Centers, Services, Healthcare, Education, Cooperatives, Fintechs, Banks, and Government Entities.
