The **Scheduling Assistant** is responsible for proactively contacting the company's active customer base. Their primary mission is to engage customers and schedule strategic meetings for the **Customer Success** analyst, ensuring close monitoring of the customer journey and maintaining positive portfolio health indicators. **Responsibilities:** * Contact Management: Make phone calls, send WhatsApp messages, and emails to customers in the database. * Strategic Scheduling: Prioritize and schedule "Check-point" or "QBR" (Quarterly Business Review) meetings between the customer and the CS analyst. * Value Selling: Explain to the customer the importance of the meeting, focusing on topics such as improved usability, account health analysis, and new success benchmarks. * Calendar Management: Organize the Customer Success analysts' calendars, avoiding time conflicts and ensuring optimal team time utilization. * Data Recording: Update the CRM or management system with the status of each contact (attempted, scheduled, declined, or data updated). * Internal Alignment: Report scheduling difficulties or negative customer feedback to the CS leadership. * Squad Participation: Collaborate in daily and weekly meetings with the scheduling, onboarding, and product teams. Compensation: R$2.000,00 - R$2.070,00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Partnerships and commercial discounts * Life insurance * Food allowance * Meal voucher * Transportation voucher Work location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
