ADMINISTRATIVE ASSISTANT / MS

Description

Job Summary: Support operational activities in microfinance, monitor proposals, ensure organized administrative processes, and interact with customers to resolve pending items. Key Highlights: 1. Operational support in microfinance and administrative processes. 2. Monitoring of proposals and direct contact with customers. 3. Technical support to sales teams and resolution of pending items. **Position:** Administrative Assistant **Department:** Office **Manager:** Microfinance Coordinator We are seeking an Administrative Assistant to provide operational support for microfinance activities, monitor proposal progress, and ensure administrative processes are carried out efficiently, promptly, and accurately. The candidate will be responsible for supporting internal teams and maintaining direct contact with customers to resolve pending items and validate information. **Main Responsibilities:** Monitor the status of proposals at each stage of the production pipeline, identify potential bottlenecks, and contribute to meeting deadlines; Perform registration updates and information updates in internal systems; Issue documents required to validate operations; Provide direct customer service via WhatsApp, clarifying questions and guiding customers through processes; Identify and resolve documentation-related pending items by contacting customers to request files or corrections; Provide technical support to sales teams (agents), clarifying questions regarding processes, regulations, and systems; Actively follow up on pending contract and document signatures. **Requirements:** Completed high school education. Minimum 6 months of experience in administrative routines or customer service. Technical Knowledge Familiarity with administrative routines and customer service; Strong verbal and written communication skills; Basic knowledge of Microsoft Office Suite. **Behavioral Competencies:** Resilience; Organization; Attention to detail; Strong communication skills. **Salary:** 2\.052,00 **Benefits:** Transportation Allowance or Fuel Allowance **Meal Allowance + Food Allowance:** R$ 1\.000,00 Health and Dental Insurance Life Insurance Birthday Day Off PLR (Profit Sharing Plan) Cactvs Educa (50% tuition scholarship) Clude (health and wellness platform)