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Job Summary: The Business Assistant at Sicredi performs support activities for business and administrative operations, focusing on execution and support for members and the branch. Key Highlights: 1. Essential support in the agency’s business area 2. Focus on member service and prospecting 3. Opportunity to join a financial cooperative Do you believe trust-based relationships build great stories? Do you value cooperation and want to be part of an institution that transforms lives through financial solutions? Then this opportunity is for you! At Sicredi, the Business Assistant carries out routine business and/or administrative support activities, following defined operational procedures. They act with a focus on execution, exercising limited autonomy within their scope of work and previously established authority limits. Required skills and knowledge are primarily acquired through daily practice. \#LI\-CO1 \#LI\-LP4 **Responsibilities and Duties** * Support the branch’s business area: Receive documents, verify compliance with legal formalities for transactions, and assist in preparing routines—contributing to faster, more efficient service for member requests. * Service: Serve members and the community onsite at the branch. Help identify business opportunities, receive and address service requests, and resolve low-complexity issues directly—or refer members to the channel offering the best service experience. Support guidance to help members better use available products and technologies. * Prospecting (support): Identify new business opportunities, prospect new members, and refer them to Business Managers. Conduct initial member intake. Welcome and attend to members and the community, directing them to the channel—physical or digital—that delivers the best service experience. * Collections: Support credit collections in cases of delinquency and within negotiated timelines, per business-area guidance, aiming to recover lent capital. * Relationship Channels: Promote member interaction with self-service channels to improve efficiency and direct members toward digital solutions. Assist members with their "digital inclusion." Act as an agent of change for members, providing guidance to maximize usage of available digital services. * New Member Integration: Support, when necessary, the integration process for new members—clarifying basic questions and introducing relationship channels. Also explain Sicredi’s purpose, fostering member engagement with cooperative values. * Community Agent: Occasionally support cooperative events, helping organize and promote cooperative values. * Financial Transactions: Support operational services such as receipts, payments, various inquiries, cash drawer opening/closing/control at the teller terminal. Prevent fraud and money laundering. * Database Maintenance: Assist Business Managers in registering and updating member data, ensuring compliance with internal regulations. * Standardization: Assist in correctly applying systemic and local regulations and guidelines. * Assume other roles and responsibilities related to the position. **Requirements and Qualifications** * Education: Completed or ongoing undergraduate degree; * **Certifications: CPA\-10, CPA\-20, or CEA — preferred** * Familiarity with tools such as Microsoft Office (Excel, Word, PowerPoint) is desirable; * Knowledge of credit cooperatives is desirable; * Experience with administrative routines; * Key competencies include clear and assertive communication, technological aptitude, service orientation, analytical ability, process management, teamwork, adaptability, and continuous learning. **Additional Information** At Sicredi, we value the well-being, development, and quality of life of the people who make up our team. Therefore, we offer: * Meal and Food Allowance * Medical Assistance * Dental Assistance * Daycare/Nanny/Child with Disability Allowance * Variable Compensation (Profit Sharing) * Private Pension Plan * Seniority Bonus * Group Life Insurance * Sempre Bem – Psychological, Social, Legal, and Financial Assistance Platform * Funeral Allowance * Cooperative Baby Kit and Breastfeeding Support * Cooperative Dedication – Recognition of tenure * Partner Agreements * Access to well-being platforms such as Wellhub, Vitta, Optum, and Zenklub * Pharmacy Discounts * Flexible Dress Code allowance aligned with the cooperative environment **Nice to meet you—we are Sicredi.** Our journey began over 120 years ago as Brazil’s first financial cooperative. Today, we continue growing and transforming daily alongside **over 50,000 collaborators**. They are the reason we’ve been named the **Best Place to Work**, once again ranking #1 according to Great Place To Work Brasil (GPTW). Together with **over 9 million members**, across all Brazilian states, we believe in the power of cooperation to **build a more prosperous society and generate positive impact in people’s lives.** A shared purpose that unites and inspires us—driving local and sustainable development, education, and financial inclusion. We continue seeking talents eager to help build a better world—and we want you on board. **\#VemSerSicredi!**
