Job Summary: Responsible for ensuring excellence in customer service through efficient integrations, contributing to increased CSAT and continuous improvement. Key Highlights: 1. Opportunity to contribute to company results and professional growth 2. A company of innovative, creative, and diverse people 3. Focus on excellence in customer service and CSAT Paytrack is a leading company in travel, payment, and corporate expense solutions. We serve over 1,000 major corporate clients. Our mission is to simplify corporate expense management, making it as intuitive and efficient as personal experiences, while accommodating the complexity required by large enterprises. **Working in Integrations** is an excellent opportunity to contribute to company results and establish your position, while simultaneously expanding your professional expertise. Here, you are a key player in the company’s strategy and growth! We are a company of innovative, creative, and diverse people—so we warmly welcome you with all your diversity. You will be responsible for ensuring excellence in customer service through efficient integrations, directly contributing to increased CSAT (Customer Satisfaction Score), reduction of friction, and continuous improvement in integrations. **Your day-to-day responsibilities will include:** * Ensuring excellence in customer service through efficient integrations, directly contributing to increased CSAT (Customer Satisfaction Score), reduction of friction, and continuous improvement in integrations; Supporting and evolving existing integrations, ensuring stability, performance, and reliability; * * Participating in strategic meetings with clients, understanding the business context to propose integration improvements; Staying current with consultative integration approaches, focusing on achieving accurate CSAT scores; * Identifying opportunities for automation and process optimization, aiming to reduce response time, rework, and support friction; * * Actively contributing to the continuous improvement of the integration process, always with a focus on customer experience. ✔️ Technical Requirements Java / JavaScript; * * Experience with metrics such as CSAT, SLA, TMA, or NPS.