Summary: Join a high-performing Business Process & Innovation team to lead strategic engagements, leveraging AI and data to improve customer experience and operational efficiency. Highlights: 1. Lead cross-functional projects in strategy execution and operational efficiency 2. Leverage AI, machine learning, and Power Platform for innovative solutions 3. Collaborate globally to design, implement, and scale solutions **Join our Team** ----------------- **About this opportunity** Do you enjoy working in high\-performing teams, solving complex problems, and telling compelling stories through data? You will be part of the Business Process \& Innovation team within Performance and Transformation, leading visible and ambitious engagements across the Americas focused on strategy execution, customer experience, and operational efficiency. At Ericsson, we build careers by making things happen. We support our partners in solving their toughest challenges by combining fact\-based insights with results\-driven improvements. Our team works side by side, at high velocity, to design and implement scalable solutions with global impact. If innovation excites you, this is an outstanding opportunity to grow in a fast\-paced, highly collaborative, and technical environment. **What you will do** * Lead and support cross\-functional projects aimed at improving customer experience and operational efficiency * Leverage AI, machine learning, programming languages, and Microsoft Power Platform to develop innovative solutions and drive automation across the organization * Develop executive\-ready reports and dashboards, identifying clear and actionable insights * Analyze large data sets to identify root causes and improvement opportunities * Communicate effectively with stakeholders across different regions and cultures * Collaborate closely with global teams to design, implement, and scale solutions **What you will bring** * Proficiency in English, both written and spoken * Currently pursuing a BSc or MSc in Computer Science, Electrical Engineering, or a related STEM field * Skills in AI agent development, orchestration, and agentic system implementation * Knowledge of programming and scripting languages such as Python, JavaScript, Power Query (M), and VBA * Experience with Microsoft Power Platform, especially Power BI and data analytics tools * Strong problem\-solving mindset and a passion for developing innovative solutions * Motivation to learn continuously and improve processes and tools * Ability to work with large data sets and quickly identify root causes * Consulting mindset with strategic thinking capabilities * Flexibility and adaptability in a fast\-changing business environment * Strong interpersonal skills to collaborate with diverse roles and teams * Courage to challenge the status quo and existing ways of working * Ability to work effectively both independently and as part of a team * Availability to work in São Paulo in a hybrid model of work **Why join Ericsson?** At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. **What happens once you apply?** Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. **Primary country and city:** Brazil (BR) \|\| Sao Paulo **Req ID:** 779809