Job Summary: A professional to transform the customer experience, focused on environment configuration, technical support, and project launch, acting with empathy and responsibility. Key Highlights: 1. Acting as the project focal point, centralizing cross-departmental requests 2. Focusing on continuous improvement and commitment to results 3. Building trust and long-lasting relationships with clients **Every interaction with the customer is an opportunity to build trust, resolve issues empathetically, and transform experiences into lasting relationships!** **Who do we want to walk alongside?** People who know how to work in teams, exercise freedom responsibly, are resilient, committed to continuous improvement, driven by results, integrity-driven, and possess assertive communication skills. This position is also open to persons with disabilities (PwD). **Day-to-day responsibilities include helping transform the customer experience by:** **Phase 1 — Environment Configuration and Onboarding** * First contact with the customer within 7 business days and scheduling of meetings. * Defining deadlines and responsibilities via Monday. * Initial environment creation and configuration (brand identity, CSS, colors, plugins). * Collection of essential data: CNPJ, domain, professional emails, and information regarding ERP migration/integration. **Phase 2 — Technical Support and Launch** * Acting as the project focal point, centralizing cross-departmental requests. * Technical validation of products (SKU, NCM, images, SEO) and visual elements of the store. * Execution of pre-launch and launch activities (database cleanup, SES, 2FA, website release). * Full documentation update in Magatec and ensuring LGPD compliance. **What you already bring (and what makes all the difference):** * Reside in Rio do Sul–SC or nearby locations; * Availability for travel; * Technical: Basic knowledge of HTML/CSS for minor visual adjustments and familiarity with browser inspection tools. * Tools: Experience with task management (preferably Monday) and conducting meetings via Google Meet. * Profile: Ability to educate customers (e.g., recommending training on AVA) and analytical mindset for data validation. Strong communication and teamwork skills. **What we offer to help you take care of who matters most—you.** * Up to 05 additional salaries per year through achievement of organizational goals (PPR); * Meal/food allowance of R$ 31.00 per working day (approximately R$ 650.00/month) via Swile card; * Charter transportation to Ibirama–SC; * Progressive Unimed health plan, starting at 50% coverage and increasing by 10% annually; * Dental plan; * GoGood—the most comprehensive employee well-being benefits solution in the market; * Flexible working hours and hour bank; * Birthday day off; * Goal-oriented work, clear professional growth opportunities, human-centered management, ongoing training, and recognition! **How we get to know each other better:** Step 1: Application and resume review; Step 2: Chat with the recruiter; Step 3 (if applicable): Technical test; Step 4: Interview with the immediate hiring manager; Step 5: Offer letter; ***Important:*** *Each stage of the selection process is eliminatory.* **If you identify with this role and meet the prerequisites, don’t wait—apply now! :)**