Job Summary: Provide remote and on-site technical support for electronic security systems, diagnosing and resolving issues, while contributing to process improvement. Key Highlights: 1. Real opportunity for professional growth and sector development 2. Dynamic environment focused on continuous learning and autonomy 3. Investment in training and development ABOUT THE COMPANY The company is a distributor specialized in electronic security solutions, including CCTV, VMS, access control, and IP-based solutions. Its mission is to deliver high-performance, value-added solutions that help customers stand out in the market through reliable products and excellent service. RESPONSIBILITIES Provide remote technical support (phone, WhatsApp Business, email, TeamViewer/AnyDesk) and, when necessary, on-site support to customers and partners; Diagnose and resolve issues related to electronic security equipment, network configuration, management software, DVR/NVR recorders, IP cameras, access controllers, among others; Deliver support with empathy, patience, and a human-centered approach, always aiming for the best customer experience; Organize and document support processes (tickets, procedures, manuals, knowledge base); Actively contribute to developing and improving IT and Support department guidelines, support workflows, checklists, and best practices; Perform follow-up on support tickets, ensuring resolution and customer satisfaction; Research technical solutions, consult manuals, forums, and manufacturers as needed. REQUIREMENTS Completed high school or currently pursuing a university degree in Electronics, Electrotechnics, Telecommunications, Networking, or related fields; **IT Knowledge:** fundamentals of networking (TCP/IP, router configuration, ports, static IP/DHCP), Windows, basic IP camera and recorder configuration; Prior experience in technical support (helpdesk, remote or on-site support); Availability for occasional travel; Basic knowledge of electronic security will be considered a strong advantage. Basic knowledge of Linux or monitoring server configuration; Experience in process documentation and creation of manuals/knowledge base (KB); **Entry-level certifications (e.g.:** CompTIA ITF+, free courses in networking or electronic security). HIRING AND BENEFITS Health insurance with no co-payment after probation period; Dental insurance with no co-payment; Life insurance with no co-payment; **Meal or food allowance:** R$ 511.00; Transportation allowance; Investment in training and development; Knowledge Portal and Library; Real opportunity for professional growth (you’ll help build the department!) Dynamic environment focused on continuous learning and autonomy. WORK LOCATION AND SCHEDULE Monday to Friday, from 08:00 to 12:00 and from 13:12 to 18:00; Santa Mônica - Florianópolis - 100% on-site.