Job Summary: Professional responsible for receptive and proactive telephone customer service, clarifying inquiries, registering requests, and monitoring services, with emphasis on courtesy and professionalism. Key Highlights: 1. Receptive and proactive customer service. 2. Customer support regarding inquiries, invoices, and services. 3. Monitoring of service protocols and work orders. **Description and Responsibilities:** **Schedule:** 6 days on / 1 day off **Level:** Operational **Employment Type:** Permanent – CLT * Receptive Service * Provide receptive telephone customer service, clarifying inquiries regarding plans, services, invoices, due dates, debt negotiations, and request statuses; * Register, monitor, and close service interactions in the IXC system, ensuring accurate classification of requests; * Open, update, and monitor service protocols, work orders, and technical support tickets; * Route requests to respective departments (Support, Finance, Sales, Field Operations) according to internal workflow; * Provide clear and concise information, ensuring courteous and professional service. * Proactive Service * Conduct proactive calls to confirm customer data, schedule installations/maintenance, and monitor service progress; * Perform preventive collection calls and debt negotiation, in accordance with internal policies; * Execute basic retention actions, plan upgrades, and authorized offers; * Support commercial campaigns and customer relationship initiatives; * Fully record all proactive contacts in IXC and OPA Suite. **Requirements:** Completed high school education; Basic computer skills; Prior experience in customer service or telemarketing is a plus; Familiarity with or experience using IXC and OPA Suite systems is desirable; Strong verbal and written communication skills; Ability to organize and accurately record information. **Benefits:** Medical assistance, Dental assistance, Pharmacy allowance, Meal voucher, Food allowance, Transportation allowance