Job Summary: A professional responsible for customer service, identifying and resolving inquiries and technical issues, ensuring welcoming and efficient service. Key Highlights: 1. Customer support across multiple channels 2. Resolution of inquiries and technical issues 3. Focus on service quality and customer satisfaction Proxxima is seeking new talents to join our team. If you are passionate about technology, enjoy teamwork, value people, are dynamic, and committed to continuous improvement, we invite you to become part of our team. This is an **exclusive position for Persons with Disabilities (PCD)**, in accordance with Law No. 8.213/91, and forms part of the company’s Inclusion and Diversity initiatives. We are building a **talent pool** for future opportunities within the Customer Experience sector. We seek professionals eager to grow in a welcoming, respectful, and inclusive environment. **Responsibilities and Duties** * Provide customer service through our channels (phone, WhatsApp, e-mail); * Identify and resolve inquiries and technical issues clearly and efficiently; * Follow service scripts and accurately record interactions; * Open service tickets for technical visits and monitor their resolution; * Conduct tests with customers and identify faults in networks or systems; * Ensure welcoming, efficient, and solution-oriented service; * Comply with internal procedures and uphold service quality; * Maintain an organized work environment, even in remote mode. **Requirements and Qualifications** **Mandatory prerequisites:** * Completed High School education; **Desirable prerequisites:** * Strong verbal and written communication skills; * Basic knowledge of technology and the internet; * Organization and discipline for remote work. **Additional Information** **Professional specialization area:** Customer Relationship / Call Center **Hierarchical level:** Operational **Workload:** 6 hours per day (6x1 rotating schedule) **Compensation:** Minimum wage **Benefits that make a difference for you!** Transportation Allowance Meal Allowance Health Insurance Plan (60% covered) SulAmérica Dental Insurance Plan Life Insurance Partnerships with educational institutions Access to SESI (all regional units) Access to SESC (Garanhuns - PE) \#SOMOSPROXXIMA Since 2021, our mission has been to **bring people closer to their desires**, delivering innovative solutions that improve lives and generate value for society as a whole. We operate with quality, agility, and above all, a focus on people — our greatest purpose. We seek **dynamic, authentic individuals ready to make a difference**. More than filling positions, we aim to **build genuine connections with those who believe in collaboration, innovation, and mutual respect**. Throughout our journey, we have earned several certifications: * ISO 9001:2015 * GPTW Certification — Jan 2025 — Jan 2026 * GPTW Awarded Company for Diversity 2025 — “Young Talents” Category To make this vision a reality, we rely on our most valuable asset: our team. **Grow with us!** \#VemPraProxxima
João Silva
Indeed · HR
João Silva
Indeed · HR
