Job Summary: Field professional responsible for external network activities, including cable laying and installation, service inspection, and maintenance management to enhance customer experience. Key Highlights: 1. External network activities and working at heights 2. Service management and field inspections 3. Monitoring key customers and interaction with telecom operators *To ensure our customers enjoy an optimal experience with our services, we have two dedicated teams: Engineering and Customer Services. The Engineering team’s mission is to explore emerging technologies, plan the Telefônica network infrastructure, and drive technological expansion of our products and network. The Customer Services team ensures speed and quality in repairing, installing, and maintaining services for B2B and B2C customers across fixed-line, mobile, and TV networks. Through consistent project execution and planning, we implement the company’s technological evolution, enhancing network capacity.* **Responsibilities and Duties** *Perform external network activities, requiring work at heights* *Install aerial and underground cables* *Install messenger wire spans* * *Maintain Vivo service management records, ensuring timely updates with field events and actions taken* * *Minimize network downtime to improve customer experience* * *Inspect service delivery, repairs, and installations* * *Conduct field inspections; manage feedback workflows via control systems and e-mails* * *Monitor service delivery for key customers (including DWDM) and coordinate with other telecom operators* * *Physically validate pending items and requirements identified by Vivo management and/or third-party service providers* * *Respond to internal requests (e.g., circuit deployment) and external requests (e.g., inter-operator swaps)* * *Participate in periodic meetings with third-party service providers (EPSs) and Vivo network management to address operational pending items and requirements* * *Demonstrate strong interpersonal skills when interacting with other telecom operators, highway concessionaires, and related stakeholders* **Requirements and Qualifications** *Completed High School education* *Valid and active driver’s license* *Experience and proficiency in field inspection activities* *Strong interpersonal communication skills* *Team-oriented mindset* *Commitment to responsibilities* *Proactive pursuit of knowledge and individual development* *Preferred: Basic understanding of working at heights and near electrical and telecom infrastructure; familiarity with fiber optic equipment and instruments (OTDR, Power Meter, active fiber identifier)* *Willingness to undertake short business trips* **Additional Information** Here’s what we offer you: At Vivo, we spare no effort in supporting and valuing our employees—not only offering excellent benefits, but also flexible ones. * Choose the ideal benefit for you and your dependents through a digital platform featuring multiple categories: Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Allowance, Medical Assistance, Dental Assistance, and Life Insurance; * Exclusive Vivo offer with special discounts on fixed-line, broadband, TV, and apps; * Eligibility for annual Bonus or Profit Sharing Program (PPR); * Plan your future through our Private Pension Plan; * Have children? Receive subsidies to assist with school, daycare, or nanny expenses; * Enjoy a birthday day off (Day Off); * Participate in one of the largest corporate volunteer programs to help transform the world; * Access our Educational Development Program, featuring partnerships with educational institutions offering discounts, certifications, and online courses; * Accelerate your career through our Internal Recruitment Program—available across Brazil and internationally, as we operate in over 17 countries! \#VivoMinhaCarreira * Benefit from numerous initiatives designed to improve your physical, emotional, and social well-being! Here, we run \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a higher quality of life! Our employees have access to nutritionist consultations, psychologists, social workers, telemedicine, and more! **\#JoinVivo** We are part of the Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole—building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices, placing them firmly in control of their digital lives—with security, reliability, and the unmatched quality only Vivo delivers. To achieve this, we lead a digital transformation journey—revolutionizing our company from within. Agile methodologies have been implemented across the organization, enabling us to embrace innovative, collaborative ways of working. We foster a diverse and inclusive environment that stimulates creativity, drives innovation, and boosts engagement. We believe that **diversity**—in people, experiences, cultures, behaviors, skills, and attitudes—is a strategic advantage reflecting the society we serve. Our robust internal program focuses on five pillars: Gender, LGBTI+, Race, Persons with Disabilities (PcD), and Age 50+—ensuring a more inclusive culture and a diverse, representative workplace. We are a **technology** company inspired by diversity and **innovation**, providing space for everyone, supporting differences, and embracing inclusion. Currently, **we connect approximately 357.5 million internet and telephony (mobile and fixed) access points, plus pay-TV subscriptions.** As a benchmark in 4G mobile telephony and ultra-high-speed fixed broadband, we deliver the market-leading pay-TV service with the highest number of HD channels and numerous online applications. To ensure our customers enjoy an optimal experience with our services, we have the Engineering and Customer Services teams. The Engineering team’s mission is to explore emerging technologies, plan the Vivo network infrastructure, and drive technological expansion of our products and network. The Customer Services team ensures speed and quality in repairing, installing, and maintaining services for B2B and B2C customers across fixed-line, mobile, and TV networks. Through consistent project execution and planning, we implement the company’s technological evolution, enhancing network capacity. We believe the path to delivering the best customer experience begins with delivering an outstanding experience for our employees. **\#JoinVivo**