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Job Summary: Customer service representative to handle customer support, incident registration, resolution of simple technical issues, and provision of information regarding services and plans. Key Highlights: 1. Handle customer calls and requests efficiently 2. Record incidents and resolve simple technical issues 3. Provide information about available services and plans Telecommunications company seeking a Customer Service Representative in Fortaleza. A4 Telecom is a company specialized in telecommunications solutions, offering internet and telephony services for both residential and business customers. **Responsibilities:** Handle customer calls and requests efficiently. Record incidents and resolve simple technical issues. Provide information about available services and plans. Monitor the status of open tickets and requests. Escalate complex cases to specialized departments. Previous experience as a Telemarketing Operator, Receptionist, Sales Assistant, or Store Attendant may indicate suitability for some of the activities in this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Transportation Allowance * Medical Insurance * Dental Insurance * Life Insurance **Additional Information:** * Employment Type: Permanent – On-site. * Schedule: Full-time * Working Hours: To be determined.
