Call Center Operator - Person with Disability (PWD)

Description

Job Summary: Responsible for making or receiving customer calls, presenting products, and pursuing sales efficiently, with quality and friendliness. Key Highlights: 1. Make outbound calls and serve customers with courtesy and professionalism. 2. Record sales information and monitor performance reports. 3. Attend meetings for process and goal improvement. **DESCRIPTION:** Responsible for making or receiving calls to customers of distributors via telephone service, with efficiency, quality, and friendliness. **RESPONSIBILITIES:** * Make outbound calls to customers, present products, and pursue sales persuasively and effectively; * Answer customer calls with courtesy and professionalism, ensuring high-quality service that generates satisfaction and results; * Accurately record all sales information in the system, ensuring data is updated and complete after customer confirmation; * Monitor and update performance reports, including contact attempts, completed sales, and use of the automatic dialing system; * Organize and archive sales information and customer data efficiently using the company's management system; * Actively participate in alignment meetings with supervision, contributing to process and goal improvement. **REQUIREMENTS:** * Completed High School education; * Experience in customer service; * Knowledge of Customer Service, Sales, and Negotiation techniques (a plus); * Basic computer skills. **Technical Skills** * Communication \- Intermediate * Proactivity \- Intermediate **Benefits** * Medical assistance * Dental assistance * Career development plan * Meal allowance * Transportation allowance * Life insurance Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Transportation allowance Work Location: On-site