Job Summary: Call Center professional responsible for conducting both outbound and inbound calls, ensuring high-quality service, recording information accurately, and monitoring performance reports. Key Highlights: 1. Efficient, high-quality, and friendly telephone customer service 2. Active engagement in outbound calls to present products and services 3. Opportunity to improve processes during alignment meetings Recruitment and selection consultancy seeks a Call Center Operator in Imperatriz (Downtown). Otiv AI is a company focused on artificial intelligence solutions. It develops technologies to optimize processes and enhance efficiency across various sectors. **Responsibilities:** Responsible for making or receiving calls to clients of distributors via telephone service with efficiency, quality, and courtesy. Conduct outbound calls to customers to present products and services. Answer customer calls professionally and courteously, ensuring high-quality service that generates satisfaction and results. Accurately record all interaction details in the system, ensuring data is up-to-date and complete after customer confirmation. Monitor and update performance reports, including contact attempts, completed interactions, and usage of the automatic dialing system. Organize and archive call records and customer data efficiently using the company's management system. Actively participate in alignment meetings with supervision to contribute to process improvement. Position based in Imperatriz / MA. Previous experience as a Telemarketing Attendant, Customer Service Agent, Telemarketing Operator, or Customer Consultant may indicate suitability for some responsibilities of this role. High school diploma required. No prior experience needed. **Compensation and Benefits:** * Salary: 1\.621,00 * Food Allowance * Meal Voucher * Medical Insurance * Dental Insurance * Education Assistance * Gympass * Career Development Plan **Additional Information:** * \#UrgentOpening * Employment Type: Full-time \- On-site * Schedule: Part-time * Working Hours: Flexible schedule. Rotation 6×1\.
João Silva
Indeed · HR
João Silva
Indeed · HR
