Job Summary: We are seeking a proactive and dynamic Customer Relationship Assistant to provide multichannel support, ensuring customer satisfaction and loyalty. Key Highlights: 1. Multichannel customer service and triage of client requests. 2. Support to the Customer Service area and conflict resolution. 3. An environment that transforms challenges into opportunities. At Eztec, innovation and excellence are pillars of our success, and we are looking for a proactive and dynamic **Customer Relationship Assistant** to join our team. You will play a fundamental role in customer service and retention, ensuring satisfaction and promoting a positive experience with the company. **Responsibilities and Duties** * Multichannel service (phone, WhatsApp, email, in-person), triage of requests and demands; * Assistance in clarifying customer inquiries; * Specific support activities for the Customer Service area, including client communication and argumentation, conflict resolution, and follow-up on processes generated through service interactions. * Opening and tracking technical support tickets; * Scheduling inspections. **Requirements and Qualifications** * Completed High School education; higher education enrollment is desirable; * Basic/Intermediate Microsoft Office package; * Strong oral and written communication skills. **Additional Information** **What We Offer** * Medical Assistance; * Dental Assistance; * Meal Allowance or Food Voucher: R$39.60 per day; * Transportation Voucher; * Profit and Results Sharing (PLR); * Market-competitive remuneration; * Life Insurance; * Total Pass. **Location, Schedule, and Other Details** * 100% in-person work in Moema, South Zone of São Paulo (SP). * Working hours from Monday to Friday, 8:00 AM to 6:00 PM. ### **Join us in building the future!** At Eztec, we don’t just build developments—we build stories. With 46 years of excellence in the market, we are one of Brazil’s most solid and profitable real estate development and construction companies. Since 1979, guided by Ernesto Zarzur and his sons Flávio and Silvio, we have transformed the horizons of São Paulo and its surrounding regions—delivering over 5.6 million square meters and more than 43,000 units. Dreams turned into reality! #### **Our Cultural Pillars** At Eztec, culture is the foundation for everything we do—guiding and propelling us toward the future, built daily by our employees based on three pillars: **Excellence**: It is our commitment to the customer. We pursue quality in everything we do—from the first project sketch to key handover. We consider customer needs in all our actions and decisions; **People**: We are a team that combines experiences, takes pride in belonging, and strives every day to be better than yesterday. We believe in continuous development and in the potential of every talent. We act with commitment, integration, and collaboration, valuing long-term relationships; **Results**: We act to ensure the sustainability of our business and the legacy we leave for future generations. Our results stem from great dedication. We dare and manage risks responsibly. Moreover, we innovate and refine processes to generate value. #### **Your Talent Makes the Difference** If you seek an environment where challenges become opportunities, where your work directly impacts the lives of thousands of people and growth is constant, Eztec is the place for you! Join us and become part of a company that fulfills dreams—every single day. #### **Meet Our Brands** **Eztec** Operates in real estate development and construction, offering comprehensive, high-quality solutions to its customers. With a lean and agile structure, the Company efficiently adapts its product portfolio to serve different income segments, focusing on mid- and high-end markets. Headquartered at Av. República do Líbano, 1921, São Paulo (SP), Eztec has been listed on B3 – Brazilian Stock Exchange’s Novo Mercado since June 21, 2007, under ticker “EZTC3”. To learn more, visit our website: https://www.eztec.com.br/ **TEC VENDAS** Founded in 2005, Tec Vendas Real Estate Consulting is Brazil’s largest real estate brokerage house. We maintain a continuous accreditation process for independent affiliated brokers, seeking professionals who value people and believe in constant improvement. Learn more at: www.eztec.com.br/tecvendas **EZ INC** A real estate developer focused on commercial projects in the São Paulo metropolitan region. Established in 2019, it assumed control of Eztec’s commercial assets in 2020 following a corporate reorganization that enhanced its strategic flexibility amid the dynamics of the real estate market.