Administrative Assistant

Description

Job Summary: The Administrative Assistant will perform cash register opening and closing, execute billing processes, control fiscal documents, and provide comprehensive support to customers. Key Highlights: 1. Full customer support from registration to after-sales 2. Collaborative work with Sales, Procurement, and Logistics teams 3. Administrative management support and performance indicator analysis Perform daily cash register opening and closing, ensuring daily bank reconciliations; Execute billing processes and customer follow-up; Open, track, and close internal service requests; Query, register, and update customer and supplier data; Control fiscal documents, including opening service requests for invoice issuance and payment; Monitor customer satisfaction levels and support implementation of proposed solutions; Provide end-to-end customer support throughout the entire process (Registration, Credit, and After-sales); Collaborate with Sales, Procurement, and Logistics departments; Support administrative management and the department manager; Conduct NPS surveys and support performance indicator analysis. **Position:** Administrative Assistant **Employment Type:** CLT (Permanent) **Benefits:** Meal Allowance; Health Insurance; **Requirements: Minimum Education:** Completed High School **Computer Skills:** * Microsoft Office Suite (especially Excel) \- Intermediate \- Mandatory **Experience and Qualifications:** Experience in administrative and/or commercial routines; Experience with credit, collections, and customer service processes; Organizational skills, strong communication ability, and sense of urgency; Experience with Protheus system is a plus. **Minimum Education:** Completed High School **Computer Skills:** * Microsoft Office Suite (especially Excel) \- Intermediate \- Mandatory **Experience and Qualifications:** Experience in administrative and/or commercial routines; Experience with credit, collections, and customer service processes; Organizational skills, strong communication ability, and sense of urgency; Experience with Protheus system is a plus.