Sr Product Analyst (Payments)

Description

Summary: RecargaPay is seeking a Sr. Product Analyst to drive the continuous evolution of payment products by translating data into strategic roadmaps, optimizing costs, and ensuring a seamless transaction experience. Highlights: 1. Drive continuous evolution of payment products 2. Leverage data intelligence for strategic analysis 3. Focus on operational excellence and customer centricity **Come Make an Impact on Millions of Brazilians!** At RecargaPay, we’re on a mission to deliver the best payment experience for Brazilian consumers and small businesses — by building a powerful digital ecosystem where the banked and unbanked connect, and where consumers and merchants have a one\-stop shop for all their financial needs. We serve over 12 million users and process more than USD 4 billion annually. We’ve been profitable since 2022 and operate our own credit business. We are an AI\-first, 100% remote team, scaling in the rapidly changing Brazilian financial market. Our goal? Deliver the best payment experience in Brazil for people and small businesses alike. We value autonomy, ownership, and a bias for action. We’re looking for people who are curious, hands\-on, and driven by impact — who want to solve real problems, work with strong teams, and rethink what’s possible. **If you’re ready to do your best work, at scale, with purpose — this is your place.** We are seeking a Sr. Product Analyst to drive the continuous evolution of our payment products. In this role, you will act as a bridge between data\-driven insights and operational excellence, mapping product improvements and supporting complex payment operations. You will be responsible for translating raw data into strategic roadmaps, optimizing costs, and ensuring a seamless transaction experience for our users. Key Responsibilities* Data Intelligence \& Performance: Monitor and analyze key performance indicators (KPIs), conversion rates, and transaction success metrics on a daily basis to identify trends and anomalies. * Strategic Analysis: Conduct deep\-dive database queries and leverage BI tools to build comprehensive reports and executive presentations that influence product strategy. * Operational Excellence: Oversee reconciliation reports and manage relationships with external payment providers and vendors. * Cost Management: Perform detailed cost\-benefit analyses of provider fees to optimize product margins. * Incident \& Issue Management: Take ownership of production issues, collaborating closely with Engineering teams to ensure rapid resolution. * Customer Centricity: Analyze user feedback and CX data to identify friction points, improving the end\-to\-end user journey and response quality. * Process Optimization: Identify opportunities for automation within the payment flow and internal operations to scale efficiency. **Requirements** * Data Mastery: Advanced proficiency in SQL. * Proven Track Record: Solid experience as a Product Analyst, preferably within the Fintech or Payments industry. * Methodology: Strong experience with A/B testing, product tracking (events/logs), and Agile frameworks (Scrum/Kanban). * Technical Background: Degree in Computer Science, Engineering, Mathematics, or a related field. * Autonomy \& Leadership: Proven ability to work with minimal supervision, strategically prioritizing tasks in a high\-pressure, matrixed environment. * Communication: Skilled at collaborating with cross\-functional teams (Tech, CX, Finance, and Legal). * Advanced English or Spanish is a plus. **Benefits** * Competitive and market\-aligned salary. * Remote work — wherever you are, you’re part of the team! * Home office allowance through a monthly deposit in the RecargaPay app. * Health and dental plans with no co\-pay. * Life insurance. * Flexible meal allowance (via Flash). * TotalPass membership to take care of your health. * Spanish or Portuguese classes. **Diversity \& Inclusion at RecargaPay** At RecargaPay, you’ll have the freedom to be who you are because we believe that diverse perspectives and experiences make us more creative and stronger. Here, everyone is welcome to express themselves authentically. We value the richness of each journey and the multiple ways of seeing the world, without distinctions of gender, race, sexual orientation, age, religion, or any other characteristic that makes us unique. **About the Use of Your Data** By sharing your resume with us, you authorize the use of your data for analysis during the selection process and possibly for other opportunities within the RecargaPay group. You can request the update or deletion of your information at any time, in accordance with LGPD (General Data Protection Law).