Job Summary: Professional responsible for telephone, email, and WhatsApp communication, providing information while ensuring the organization and confidentiality of information. Key Highlights: 1. Multichannel customer service and support 2. Document organization and call management 3. Commitment to confidentiality and information security **YOUR DAILY RESPONSIBILITIES** * Answering calls, emails, and WhatsApp messages; * Operating telecommunication equipment to establish internal and external communications; * Providing various types of information to internal and external customers; * Taking and recording messages for internal use; * Logging the duration, quality, and cost of daily calls; * Scheduling appointments between customers and the company; * Organizing department-related documents; * Maintaining and caring for used equipment; * Assisting with other departmental activities; * Ensuring confidentiality and security of information in compliance with information security and data protection policies and regulations. **REQUIREMENTS AND QUALIFICATIONS** * Experience and knowledge of call center operations are preferred; * Basic computer skills; * Proficiency in Microsoft Office suite. **ADDITIONAL INFORMATION** * **Salary**: **R$ 1.621,00 + attendance bonus** * **Benefits**: * Meal or food allowance (Ifood Benefits); * Transportation voucher (loaded onto a card); * Health insurance; * SESC partnership; * Pharmacy discounts; * Wellhub (Gympass); * Starbem (online consultations and therapies). * **Working Hours**: 6 hours per day, Monday through Saturday, afternoon shift. * **Location**: Asa Norte - DF **We Are All Fenelon!**