Job Summary: A professional responsible for customer service across multiple channels, technical ticket triage, and communication with internal teams to resolve customer requests. Key Highlights: 1. Multichannel customer service and issue resolution 2. Communication with internal teams to ensure resolution 3. Technical ticket triage and proper routing Job Location: SP Contract Type: CLT Working Hours: Monday to Friday, from 7:00 AM to 5:00 PM (1-hour lunch break) Work Mode: On-site ● Provide customer support through various support channels (email; WhatsApp; phone), resolving requested issues ● Maintain constant communication with internal teams—including Sales, Finance, and Operations—to ensure effective customer service resolution ● Triage technical support tickets to ensure proper routing to the operational team ● Ensure customer needs are correctly directed ● Handle customer billing and invoicing-related requests Requirements: Relevant work experience What the company offers: * Meal Allowance: BRL 715.00/month (Sodexo) * Health Insurance: 100% covered by the company with co-payment * Dental Insurance: 100% covered by the company, no co-payment * Annual Profit-Sharing Bonus (paid in April) * Life Insurance with coverage equal to 12x the monthly salary * Pharmacy discounts * Gympass * Company car for customer visits Job Type: Full-time, Permanent CLT Salary: BRL 1,518.00 – BRL 20,000.00 per month Benefits: * Medical assistance * Meal allowance * Food voucher * Transportation allowance Selection Question(s): * Do you have experience in this field?