Job Summary: Nexxto is seeking a Key Account Manager to serve as a strategic partner to B2B Enterprise clients, ensuring ROI maximization and MRR expansion. Key Highlights: 1. Strategic management of a high-complexity B2B Enterprise portfolio 2. Acting as a business consultant for B2B Enterprise accounts 3. Elevating strategic profile through engagement with C-Level leadership **Position: Key Account Manager** **Work Model: Hybrid — 3 days per week at our office in the Brigadeiro area — SP (Green Line of the metro)** **Employment Type: CLT** Nexxto is looking for a **Key Account Manager** to serve as the strategic business partner for its B2B Enterprise client portfolio, ensuring continuous maximization of Return on Investment (ROI) and Nexxto’s value proposition for healthcare institutions. The primary objective is to ensure client retention, high adoption, and expansion of Monthly Recurring Revenue (MRR), acting as a trusted executive-level (C-Level) business consultant and directly contributing to the company’s accelerated growth and product improvement by serving as the voice of the customer. **To learn more about Nexxto and what it’s like to work here, visit:** **https://www.linkedin.com/company/nexxto** **Job Responsibilities:** * Strategic management of a high-complexity B2B Enterprise client portfolio, serving as the primary point of contact and business consultant * Leading business review meetings (EBR/QBR) directly with clients’ executive teams and C-Level leadership, ensuring strategic alignment and visibility of results * Continuous analysis and presentation of ROI (Return on Investment) and value proposition, translating technical data into tangible benefits for the healthcare institution * Leading contract renewal negotiations and taking responsibility for expanding recurring revenue (MRR) by identifying upsell and cross-sell opportunities within the installed base * Using Health Score metrics and operational data to provide best-practice recommendations aimed at improving operational efficiency and anticipating churn risks * Collecting qualified feedback on customer experience to drive product and process improvements, acting as the voice of the customer within Nexxto * Developing ongoing customer engagement to ensure retention, adoption, and expansion of Monthly Recurring Revenue (MRR) through periodic in-person visits, event participation, and client meetings * Providing best-practice recommendations to help customers resolve specific challenges * Adjusting customer account configurations and ensuring all required features are fully functional * Using the CRM tool (HubSpot) to log interactions, track customer progress, and generate reports * Conducting refresher training sessions as needed * Managing continuous improvement processes **Main Requirements:** * Strong preference for professionals with academic backgrounds in healthcare fields (e.g., Nursing, Pharmacy, Biomedicine) who have transitioned into corporate/business roles * Solid experience in Customer Success or Account Management (KAM), with 3 years of proven experience managing B2B Enterprise clients **Desired Competencies:** * Impactful communication for high-level presentations, business outcome orientation, and negotiation skills in complex scenarios **What We Offer:** * The professional will elevate their strategic profile by acting as a business consultant for high-complexity B2B Enterprise accounts, engaging directly with C-Level leadership and mastering ROI analysis and recurring revenue (MRR) expansion. In addition to consolidating expertise in complex negotiations and market tools such as HubSpot, this role serves as an excellent bridge for healthcare professionals seeking to successfully transition into the corporate world **Benefits:** * CLT employment — 40-hour weekly schedule * Fixed salary + quarterly bonus of up to one month’s salary based on goal achievement * SulAmérica Health and Dental Insurance — no employee contribution, no copayment, extendable free of charge to spouse and children * Life Insurance * Caju Card: R$1079/month (meal allowance + remote work allowance), no deductions * Transportation Benefit, no deductions * Profit Sharing (PLR) * Childcare Assistance * Birthday Day Off Job Type: Full-time CLT Benefits: * Health insurance * Dental insurance * Childcare assistance * Profit sharing * Life insurance * Meal allowance * Transportation benefit Work Location: On-site