Job Summary: Verisure is seeking a professional to conduct proactive telephone customer service, schedule commercial visits, and ensure achievement of scheduling targets. Key Highlights: 1. Company promoting diversity and equity 2. Dynamic work environment with development opportunities 3. European leader in protection of people, homes, and businesses **Join us! #VemSerVerisure #VerisureVagas** Have you ever considered working for a company that promotes diversity and equity across all opportunities? At Verisure, we prioritize inclusion regardless of gender, race, sexual orientation, religion, nationality, age, disability, etc. We are passionate about what we do; our work environment is dynamic and offers opportunities for development and growth! For the sixth consecutive year, Verisure has been recognized as one of the best companies to work for in Brazil. **Stay Informed!** Verisure is a reference in Europe and Brazil for protecting people, homes, and businesses, serving over 5 million customers. Over its 35+ years of history, Verisure has brought innovation and reliability to alarm systems and become an industry benchmark. Verisure Brazil is part of the international group that leads Europe, operating in over 18 countries. **Job Mission** Conduct proactive telephone customer service, schedule commercial visits accurately within the system, and ensure achievement of established scheduling targets. **Key Responsibilities:** * Proactively contact customers to reschedule missed appointments via telephone calls and, when necessary, via WhatsApp; * Achieve scheduling targets. **Requirements:** * Completed high school education; * Experience in proactive customer service. **Benefits** * Salary: BRL 1.757, adjusted after 90 days to BRL 1851.70 + commission * Transportation Allowance; * Meal or Food Voucher; * Sulamérica Life Insurance; * AMIL Health Plan (after 3 months); * Sulamérica Dental Plan (after 3 months); * Wellhub (Gympass); * Zero Stress – access to various services for resolving household emergencies; * Vidalink – Pharmacy subsidy and discounts at affiliated pharmacies; * Apoio Pass; * Health Check-up; * Elfie – Health monitoring app and discounts; * Conexa – Teleconsultation platform; * Payroll-deductible loan – per current policy; * Verisure Monitored Alarm – per current policy; * Daycare Assistance up to 10 months of child’s age – per current policy; * Bebê Verisure – A gift kit for new parents at Verisure; * Parental Leave – 25 days following birth or adoption date; * Clube Mais – Partnership program offering exclusive discounts for Verisure employees; * Health, dental, and Wellhub plans may incur monthly fees depending on selected category. **Working Hours** 6x1 shift – 2:20 PM to 8:40 PM (Mon–Fri) and 8:00 AM to 2:20 PM (Sat) **Work Location** Morumbi – SP Minimum Education Level: High School (Secondary Education) * Health insurance * Gympass * Life insurance * Dental insurance * Meal voucher * Commissions * Transportation allowance * Food voucher * Daycare assistance