Job Summary: Professional responsible for analyzing, controlling, and disputing losses, damages, and penalties, ensuring reduction of losses and continuous improvement of processes. Key Highlights: 1. Dispute management and value recovery 2. Preventive action and operational process improvement 3. Development and monitoring of performance indicators **Job Summary:** Professional responsible for analyzing, controlling, and disputing losses, damages, and penalties imposed by customers on invoices, ensuring loss reduction, recovery of improperly charged amounts, and continuous improvement of operational processes. Main Responsibilities: Dispute Management: Analyze losses, damages, and penalties imposed by customers on invoices; Open, monitor, and close disputes with customers (Marketplaces, shippers, and partners); Prepare dispute dossiers with operational evidence (POD, tracking, photos, reports, checklists, etc.); Ensure disputes are correctly classified per SLA, contract terms, and customer policy; Monitor deadlines for submission, response, and financial resolution of disputes. Financial Control and Value Recovery: Validate debited amounts vs. disputed amounts vs. recovered amounts; Monitor invoice rejections, reversals, credits, and adjustments; Generate reports on avoided losses and recovered values; Collaborate with Finance team for invoice reconciliation. Preventive Action and Process Improvement: Identify root causes of losses and recurring operational issues; Propose and implement improvements to processes, workflows, and operational controls; Develop and maintain standard operating procedures (SOPs) for loss prevention; Work closely with operations (last mile, hubs, drivers, partners) to correct deviations; Support operational training focused on reducing losses and damages. Indicators and Reporting: Build and monitor indicators such as: Loss rate; Loss amount vs. recovered amount; Dispute success rate; Recurrence by route, base, driver, or customer; Prepare management reports for senior leadership and customers; Support performance meetings with data and analysis. Customer Relationship: Act as the focal point for dispute and loss-related topics; Maintain clear, technical, and professional communication with customers; **Position:** Loss Prevention Analyst **Employment Type:** CLT (Permanent) **Benefits:** Performance bonus **Requirements: Minimum Education:** Bachelor’s degree completed or in progress in Business Administration, Logistics, Production Engineering, Financial Management, or related fields **Computer Skills:** * Microsoft Office – Intermediate – Mandatory **Experience and Qualifications:** Experience in logistics, transportation, or e-commerce; Experience handling losses, damages, invoice rejections, or disputes; Invoice analysis and operational performance indicator analysis; Experience with Marketplaces (Amazon, Mercado Livre, Shopee, etc.) is a plus; Basic understanding of contracts, SLAs, and operational rules; Intermediate/Advanced Excel (VLOOKUP/XLOOKUP, Pivot Tables); Familiarity with TMS, WMS, or tracking systems is a plus. **Minimum Education:** Bachelor’s degree completed or in progress in Business Administration, Logistics, Production Engineering, Financial Management, or related fields **Computer Skills:** * Microsoft Office – Intermediate – Mandatory **Experience and Qualifications:** Experience in logistics, transportation, or e-commerce; Experience handling losses, damages, invoice rejections, or disputes; Invoice analysis and operational performance indicator analysis; Experience with Marketplaces (Amazon, Mercado Livre, Shopee, etc.) is a plus; Basic understanding of contracts, SLAs, and operational rules; Intermediate/Advanced Excel (VLOOKUP/XLOOKUP, Pivot Tables); Familiarity with TMS, WMS, or tracking systems is a plus.