**B2C Vice Presidency** **Northern Regional Directorate** **Work Locations: Opportunities for Imperatriz/MA and Açailândia/MA** An open, transparent work environment that inspires trust and self-development. With this vision, the B2C area seeks to deeply understand our customers' needs and transform them into a unique value proposition. Delighting and retaining customers is what drives us every day! If you love technology, enjoy a dynamic environment and teamwork, your place is with us at Vivo stores! Here we take pleasure in serving customers and presenting all the connectivity services Vivo offers, enabling people to fully enjoy life through an exceptional experience. **Responsibilities and duties** * Ensure achievement of the store's strategic indicators; * Analyze Sales and Productivity KPIs, defining action plans to improve performance; * Report indicators; * Work in person at the store and sales floor on high-traffic and high-revenue days; * Conduct customer service according to TME (average experience time); * Proactively approach and serve High-Value Customers, as well as critical customers when necessary; * Participate in alignment meetings with regional and central teams; * Manage all aspects of the store: Implement CheckLojas; Prepare and conduct daily meetings; Scheduling; Standardize operations and processes; Manage inventory and cash; * Responsible for managing all store positions (including HE, BH, TO). **Requirements and qualifications** * High school diploma completed. * Experience in team management and store operations. * Focus on results and performance metrics. * Customer service and problem-solving skills. * Knowledge of KPI analysis and action plans. * **Availability to work on a 6x1 shift schedule.** **Additional information** **At Vivo, we care for those who make everything happen: you!** * Build your personalized benefits package: meal voucher, food voucher, gym, pharmacy, health plan, dental plan and much more! * Brand new phone \+ unlimited plan with Brazil's fastest 5G! * Great discounts on Vivo services (TV, internet, apps...); * Annual bonus to recognize your effort; * Private pension plan for future planning; * Support for parents (daycare, school or babysitter); * Day off on your birthday; * Ready to change the world? We have an amazing volunteer program; * Discounts on courses, colleges and certifications; * Grow with us in Brazil or abroad! \#VivoMyCareer; * Take care of yourself with \#VivoWellbeing: nutritionist, psychologist, telemedicine and more! * Diversity is our essence. Everyone is welcome here! We are a company of the Telefônica Group, leader in telecommunications in Brazil. We operate with the purpose of **Digitalizing to Bring Closer** people, businesses and society as a whole, building a more connected nation and transforming the lives of Brazilians. We aim to expand autonomy, personalization and real-time choices for our customers, putting them in control of their digital lives with security and reliability – all with the quality that only Vivo can offer. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We have implemented agile methodologies across the organization, seeking to connect with the most innovative and collaborative ways of working. We strive to foster a diverse and inclusive environment that stimulates creativity, generates innovation and increases engagement. We believe that the **diversity** of people, experiences, cultures, behaviors, skills and attitudes is a key differentiator, reflecting the society in which we live. We have a solid internal program based on Gender, LGBTI\+, Race, PwD and 50\+ pillars to ensure a more inclusive culture and a diverse, representative environment. We are a **technology** company, inspired by diversity and **innovation,** that provides space for everyone, supporting and embracing differences. Currently, **we connect approximately 357.5 million internet and mobile and fixed telephony accesses, as well as pay-TV**. A leader in 4G mobile telephony and ultra-fast fixed broadband, we offer pay-TV with the largest number of HD channels in the market and numerous online applications. We believe that the path to delivering the best customer experience begins with providing a great experience for our employees. **\#ComeToVivo**