Job Summary: Join Grupo ARION and drive innovation through cutting-edge technology as part of a dynamic team. Key Highlights: 1. Local and remote support for Field Services tickets within SLA 2. Installation and repair of hardware and software; inspections and tests for maintenance 3. Conducting inventory of IT and Telecommunications equipment Join Grupo ARION! We are committed to driving innovation through cutting-edge technology, always looking toward the future. At ARION, our horizon is vast! If you are passionate about technology and seek to join a dynamic team, apply to our selection process. Your responsibilities in this role: * Monitoring the Field Services ticket queue * Providing local and remote support for tickets within SLA * Direct contact with customers * Installing and repairing hardware and software of IT equipment and devices * Inspections and tests for preventive maintenance * Reporting ticket status to the Service Center, including notification of ticket closure * Conducting inventory of IT and Telecommunications equipment * Maintaining and organizing technical rooms * Performing offline camera testing to restore service * Running cabling and activating services Requirements to apply: * Completed High School education + relevant courses * Knowledge of Telecommunications * Knowledge of Microinformatics – Hardware and Software * Knowledge of UTP cable, structured cabling, and twisted-pair cable * Experience in Telecommunications and customer service. Preferred Qualifications: * Knowledge of physical cameras Our selection process will be conducted online, including interviews with Human Resources and technical interviews. Join our team! Minimum Education Level: High School (Secondary Education)