Senior Operational Risk and Internal Controls Analyst

Description

**OUR PEOPLE, TOGETHER, LEAD WITH CONSCIOUSNESS.** At Natura, we have the potential to drive meaningful transformations. This is made possible through the innovative products of Natura and Avon; the memorable experiences of Bluma's beauty services and our financial education platform, Emana Pay. Brands and services that are relevant to those who use them and recognized for our commitment to leading regenerative businesses. **Role Type** Permanent **What will you be doing here?** We are seeking a Senior Operational Risk and Internal Controls Analyst to map end-to-end business processes and execute internal controls effectiveness testing. The professional will act as a strategic partner to business and product areas (Control-by-Design), ensuring new initiatives are launched with appropriate controls and risk mitigation without compromising operational agility. This role requires strong corporate communication skills, critical data analysis capabilities, and application of technology and artificial intelligence to optimize routines. **What knowledge and experiences will you need to bring to share with our network?** * Map end-to-end business processes, identifying inherent risks and designing corresponding mitigating controls. * Independently plan and execute the internal controls testing program (walkthroughs, design assessment, and effectiveness testing) in compliance with Central Bank regulatory guidelines. * Provide advisory support to *risk owners* in developing and monitoring root cause corrective action plans, validating implementation evidence. * Keep the Risk and Controls Matrix (RCM) and Corporate Risk Map updated based on assessments and tests performed. * Support *Control-by-Design* governance by providing internal consulting to ensure new products and processes launch with an appropriate control framework. * Lead investigations of operational failures and incidents together with involved areas, supporting event logging, root cause analysis, and definition of mitigating actions. * Support structuring the operational loss database, ensuring cataloging of events arising from social, environmental, and climate-related risks in accordance with regulatory requirements (PRSAC). * Prepare high-impact visual and analytical management reports and presentations for executive leadership and management. * Promote an integrated risk management and internal controls culture across team routines. **What are the requirements?** * Bachelor’s degree completed in Business Administration, Accounting, Actuarial Science, Engineering, or related fields. * Solid experience in business process mapping, controls effectiveness testing, and operational risk and internal controls assessment. * Practical knowledge and application of risk and controls management frameworks (e.g., COSO, ISO 31000). * Familiarity with key Central Bank regulations on risk and controls. * Practical familiarity with and use of Generative AI tools (e.g., Gemini) for regulatory text analysis, data summarization, and executive report writing. * Availability to work in a hybrid model (three days per week physically present at the office). **What are the differentiators?** * Prior experience in audit or technical consulting (Big Four), fintechs, payment institutions, or financial institutions. * Experience using SQL and the Databricks cloud data platform for data and indicator monitoring. * Experience structuring relational databases and taxonomies for cataloging incidents and operational losses. * Proficiency in Google Workspace collaboration tools (Google Sheets, Slides, Docs). * Experience designing, implementing, and monitoring predictive Key Risk Indicators (KRIs). * Basic understanding of AI algorithm governance (e.g., assessing risks and bias in automated decisions). #LI-TB1 **What will you find here?** We are more than just a workplace: we build and live the Well-Being Ecosystem daily, based on the harmonious relationship between each individual, their surroundings, and the environment they are part of. In addition to offering benefits focused on social, physical, financial, mental, and emotional well-being, we promote an environment of prosperity, belonging, and purpose, strengthening a solid network of support, expanded awareness, and respect for diversity, equity, and inclusion. We are a movement that transforms the way of living and doing business across 14 countries in Latin America, always guided by consciousness. **Do you know someone at Natura?** If so, ask for their corporate email and use it to request a recommendation when applying for a position. It’s an excellent opportunity to strengthen your network and advance in our selection process! **Natura celebrates and embraces diversity in all its forms and pluralities.** **We encourage #Women, #BlackPeople, #PeopleWithDisabilities, individuals from the #LGBTQIA+ community, #PregnantWomen, and people aged #50+ to apply for this position**