Job Summary: Professional responsible for analyzing and managing technical assistance requests, resolving issues and providing operational leadership. Key Highlights: 1. Detailed technical assistance analysis and management 2. Operational team leadership and repair execution 3. Focus on quality and mitigation of operational risks We seek a professional who will be responsible for detailed analysis of technical assistance requests, ensuring compliance with quality standards and mitigation of operational risks. The role involves client support to resolve technical issues, execution of repairs, and monitoring of inspection and service regularization processes. **Responsibilities and Duties** * Receive, organize, and manage technical assistance requests via system, ensuring high-quality service and timely customer updates. * Conduct inspections to identify root causes of incidents and monitor services performed by in-house and third-party teams; * Perform and assist with technical assistance repairs in private units and common areas, as required; * Lead the operational team, ensuring adherence to deadlines and service quality; * Ensure use of PPEs/collective protective equipment and assist in organizing materials, tools, and equipment. **Requirements and Qualifications** * Knowledge of construction systems and safety regulations. * Proactivity, organization, and problem-solving ability. * Intermediate/Advanced Office suite proficiency **Additional Information** **What We Offer** Medical Assistance (Seconci); Meal Allowance or Meal Voucher R$39.60/day (Alelo); Transportation Voucher; Market-competitive remuneration; Life Insurance ### **Join us in building the future!** At Eztec, we don’t just build developments—we build stories. With 46 years of excellence in the market, we are one of Brazil’s most solid and profitable real estate development and construction companies. Since 1979, guided by Ernesto Zarzur and his sons Flávio and Silvio, we have transformed the skylines of São Paulo and surrounding regions—delivering over 5.6 million square meters and more than 43,000 units. Dreams turned into reality! #### **Our Cultural Pillars** At Eztec, culture is the foundation for everything we do—guiding and propelling us toward the future, built daily by our employees based on three pillars: **Excellence**: It is our commitment to the customer. We pursue quality in everything we do—from the first project sketch to key handover. We consider customer needs in all our actions and decisions; **People**: We are a team that combines experiences, takes pride in belonging, and strives every day to be better than yesterday. We believe in continuous development and the potential of each talent. We act with commitment, integration, and collaboration, valuing long-term relationships; **Results**: We act to ensure our business longevity and the legacy we leave for future generations. Our results stem from deep dedication. We dare and manage risks responsibly. Furthermore, we innovate and refine processes to generate value. #### **Your Talent Makes the Difference** If you seek an environment where challenges become opportunities, where your work directly impacts thousands of lives and growth is constant, Eztec is your place! Join us and become part of a company that fulfills dreams—every single day. #### **Meet Our Brands** **Eztec** Active in real estate development and construction, offering comprehensive, high-quality solutions to its customers. With a lean and agile structure, the Company efficiently adjusts its product portfolio to serve different income segments, focusing on mid- and high-end markets. Headquartered at Av. República do Líbano, 1921, São Paulo (SP), Eztec has been listed on B3 – Brazil’s Stock Exchange – Novo Mercado segment since June 21, 2007, under trading code “EZTC3”. For more information, visit our website: https://www.eztec.com.br/ **TEC VENDAS** Founded in 2005, Tec Vendas Real Estate Consulting is Brazil’s largest real estate brokerage house. We maintain an ongoing accreditation process for independent affiliated brokers, seeking professionals who value people and believe in continuous improvement. Learn more at: www.eztec.com.br/tecvendas **EZ INC** A real estate developer focused on commercial projects in the São Paulo metropolitan region. Established in 2019, it assumed control of Eztec’s commercial assets in 2020 following a corporate reorganization that enhanced its strategic flexibility amid the dynamics of the real estate market.