Job Summary: Call Center professional responsible for efficient, proactive, and reactive telephone customer service, recording information and contributing to process improvement. Key Highlights: 1. Proactive and reactive telephone customer service 2. Accurate recording of information and data updates 3. Active participation in alignment meetings Recruitment and Selection Consulting is seeking a Call Center professional in Imperatriz (Centro). Otiv AI is a company focused on artificial intelligence solutions. It develops technologies to optimize processes and improve efficiency across various sectors. **Responsibilities:** Responsible for making or receiving calls to customers of distributors via telephone service, with efficiency, quality, and courtesy. Conduct outbound calls to customers to present products and services. Answer customer calls with politeness and professionalism, ensuring high-quality service that generates satisfaction and results. Accurately record all call-related information in the system, ensuring data remains updated and complete after customer confirmation. Monitor and update performance reports, including contact attempts, completed interactions, and use of the automatic dialing system. Organize and archive call records and customer data efficiently using the company's management system. Actively participate in alignment meetings with supervision, contributing to process and goal enhancement. Position located in Imperatriz / MA. High school diploma required. No prior experience required. **Compensation and Benefits:** * Salary: BRL 1,501.00 to BRL 2,000.00 * Meal Allowance * Food Allowance * On-site cafeteria * Transportation Allowance * Health Insurance * Dental Insurance **Additional Information:** * Employment Type: Permanent - On-site * Work Schedule: Part-time * Working Hours: Flexible schedule. Shift pattern: 6×1.
João Silva
Indeed · HR
João Silva
Indeed · HR
