Job Summary: We are seeking talents passionate about caring and who believe in quality medicine to provide customer service and support authorization processes. Key Highlights: 1. Internal and external customer service 2. Support for authorization nurses and assistants 3. Participation in company meetings and projects You are applying to our talent pool for positions across Brazil, in locations where Rede Américas operates (Northeast, Central-West, Southeast, and South regions of Brazil). Therefore, please note that as soon as a position matching your profile becomes available, we will contact you. In the meantime, keep your information updated and complete all online assessment steps so we can learn more about you. **Responsibilities and Duties** About the Position: * Provide service to internal and external customers; * Daily monitor the shift schedule (bate-mapa) and support authorization nurses; * Forward requests for authorized surgical procedures to the central reception at least 24 hours before the procedure; * Contact physicians and secretaries daily to schedule surgeries; * Inform internal and external customers of process status; * Participate in meetings and projects developed and implemented by the company; * Monitor departmental productivity goals; * Support authorization assistants in departmental routines and in using management systems. **Requirements and Qualifications** If delighting customers and delivering excellence in service resonates with you, the customer service area at Rede Américas is the right place for you. To transform healthcare, you must: * Have completed high school; * Have experience with the TISS system and procedure authorization; * Be proficient in computer use; * Have experience in customer service and/or surgical scheduling. **Additional Information** It is by caring for our people that we will become the healthcare that people desire and the world needs—check out our benefits: * Nutrition care: Meal Voucher/Food Voucher or on-site cafeteria (depending on location); * Health care: Health insurance and life insurance; * Professional development: Development and Career Cycle, Technology/PMAX Academies, and Crescer Program; * Others: Transportation Voucher and Performance-Based Bonus (PPR). **Only Rede Américas offers – The Care Program, based on 5 pillars:** * Spiritual: Yoga; * Physical: TotalPass, primary care clinic, discounts on exams and vaccines; * Relational: UAU Benefits Club, SESC benefits; * Emotional: Telepsychology. * **Benefits may vary depending on the job location and brand.** We are Rede Américas, **a multiplatform healthcare assistance network**, committed to delivering comprehensive, precisely tailored healthcare. We are looking for **talents who believe it is possible to deliver the best and most advanced healthcare assistance.** **If you are passionate about caring and believe in quality medicine, join Rede Américas!** **We are committed to Diversity!** We encourage applications from all individuals who recognize the importance of building an environment free from prejudice, harassment, and discrimination. Together, we always deliver our best. ***Important: We do not charge any fees during our selection processes.***