Job Summary: In this role, you will be the first point of contact for new users, ensuring a fast, secure, and frictionless account opening journey—transforming a bureaucratic process into a smooth, digital experience. Key Highlights: 1. Customer support during onboarding to ensure a seamless account opening process. 2. Omnichannel service focused on Customer Experience and humanized language. 3. Fraud prevention activities and continuous product improvement. **Role Summary** In this position, you will be the first point of contact for new users at one of the largest digital financial institutions in the country. Your mission is to ensure that the account opening journey is fast, secure, and frictionless—transforming a bureaucratic process into a smooth, digital experience. **Key Responsibilities** * **Onboarding Process Support:** Assist customers encountering technical difficulties in the app during registration (e.g., biometric errors, document submission issues, or data validation problems). * **Eligibility Assessment:** Handle cases where accounts are held for manual review, guiding customers on correctly submitting supporting documents and information. * **Omnichannel Support:** Provide assistance via chat, e\-mail, or voice using modern, direct, and humanized language (focused on CX \- *Customer Experience*). * **Prevention and Security:** Identify potential registration inconsistencies or suspicious documents, collaborating with the Fraud Prevention team. * **Continuous Improvement:** Report recurring application issues to Product and Technology teams to optimize new customer conversion rates. **Desired Profile (Requirements)** * **Digital Communication:** Ability to write clearly, empathetically, and without complex banking terminology. * **System Agility:** Proficiency navigating multiple screens, CRM systems (e.g., Salesforce or Zendesk), and internal communication tools. * **Customer Experience Focus:** Mindset oriented toward resolving issues during the first contact (*First Contact Resolution*). * **Adaptability:** Comfort working in a fast-paced environment where processes and products evolve continuously. * **Preferred Qualification:** Prior experience in technical application support, bank customer service centers (SAC), or *Compliance/KYC* areas. Payment: R$1\.621,00 per month Benefits: * Childcare allowance * Basic food basket * Transportation allowance Work location: On\-site