Job Summary: Corporate Ombudsman receives, analyzes, and mediates reports to ensure ethical, impartial, and confidential treatment, contributing to the continuous improvement of organizational processes. Key Highlights: 1. Ethical, impartial, and confidential handling of reports 2. Contribution to the continuous improvement of organizational processes 3. Support and guidance to internal departments regarding Ombudsman workflows The Corporate Ombudsman is responsible for receiving, analyzing, and mediating reports from employees, former employees, customers, and suppliers, ensuring ethical, impartial, and confidential treatment, as well as contributing to the continuous improvement of organizational processes. **Responsibilities and Duties** * Analyze reports received via the Ombudsman Channel; * Mediate with responsible departments through the internal system; * Evaluate responses from involved departments and direct processes according to defined criteria; * Close Ombudsman cases with reporters, ensuring clarity and quality in feedback; * Gather and consolidate data and indicators related to reports; * Support and guide internal departments on Ombudsman procedures and workflows; * Provide support via e\-mail; * Participate in in\-person listening sessions at Atento units with reporters, complainants, or witnesses; * Conduct telephone calls with leadership, when necessary; **Requirements and Qualifications** **Mandatory:** * Prior experience in administrative roles; * Target audience: Assistants and Junior Analysts; * Proficiency in Microsoft Office Suite; * Availability to travel between Atento units in São Paulo. **Desirable:** * Experience in Corporate Ombudsman; * Knowledge of Back\-Office operations; * Familiarity with labor legislation is a plus; **Competencies:** * Active listening, empathy, and ethical conduct; * Clear and assertive verbal and written communication; * Analytical ability and attention to detail; * Organizational skills and sense of priority; * Proactivity and problem\-solving ability; * Discretion and confidentiality in handling information; * Interpersonal skills and mediation capability. **Additional Information** **Salary** R$ 2\.287,00 **Working Hours** From 09:00 to 18:00 **Work Schedule** 5x2 rotating schedule with weekends off (Sat/Sun) **Work Model:** Hybrid \- PART\-TIME HOME OFFICE (2 days remote / 3 days onsite) **Base Work Location:** Rua José de Oliveira Coutinho, 73 \- Parque Industrial Tomas Edson, São Paulo \- With visits to other Atento units. **Important:** Curriculum vitae details must be up\-to\-date on Gupy at the time of registration. **Powered by AI. Connected by People.** Atento is a long\-standing reference in the BPO sector. Now, we are taking it a step further, leading the Business Transformation Outsourcing (BTO) movement — a new way to transform customer experience. We achieve this by combining **consulting, artificial intelligence, people empowerment, and operational excellence.** **Our strength lies in our people.** Passionate specialists capable of making technology simple, effective, and impactful. If you identify with this purpose, value empathy, and believe technology should serve people, join us! Here, you will be part of transformative experiences that build connections and deliver real results. **Also explore our other Career Portals:** Atento Portal – for customer service positions (chat, voice, e\-mail, etc); Atento Digital Portal – for digital marketing and social media roles; Atento TI Portal – dedicated to technology professionals; Atento PAP Portal – for external sales/supervisor roles (door\-to\-door); Interfile Portal – focused on back\-office and process management solutions; PcD Portal – exclusively for persons with disabilities. Tip: Always keep your profile updated and complete, and try to finish one application before starting another, agreed?
João Silva
Indeed · HR
João Silva
Indeed · HR
