Job Summary: The professional will provide support for the Sienge product, focusing on handling support tickets, analyzing questions related to the Engineering and Procurement modules, and creating technical articles. Key Highlights: 1. Customer support focused on quality and accurate resolution via chat 2. Analysis and resolution of questions regarding Engineering and Procurement modules 3. Creation and maintenance of technical articles in the knowledge base We are a group that develops and integrates **SaaS solutions** (Software as a Service) as a growth engine and enabler of new business lines across the verticals we serve: **Construction Industry, Legal Intelligence, Operational Efficiency, and Governance & Compliance**. We believe the future is built today. We are AI First and apply artificial intelligence in our recruitment processes. Join teams that transform challenges into real solutions and help guide businesses toward the future. This position is for the **Sienge** product. **Responsibilities and Duties** * Provide chat-based support for tickets, focusing on quality and accurate resolution; * Analyze and resolve questions related to the Engineering and Procurement modules; * Create and maintain technical articles in the knowledge base; * Conduct system testing for error diagnosis and solution validation; * Digital mindset, curiosity about emerging technologies, and interest in understanding how Artificial Intelligence can transform processes, experiences, and outcomes. **Requirements and Qualifications** * **Completed or ongoing undergraduate degree** in Civil Engineering, Production Engineering, Business Administration, Economics, or related fields; * Prior experience in **customer service** within support environments; * Experience with customer support tools such as **Freshdesk, Zendesk, or similar**; * Experience with **technical documentation** and content creation for knowledge bases; * Knowledge of or interest in Artificial Intelligence technologies: tools, applications, and concepts. **Additional Information** **Work Model:** Anywhere Office \- **100% remote.** **Benefits:** * Meal allowance / Food voucher; * Health and dental insurance; * Remote work allowance; * Profit and Results Sharing Program; * Setup Kit voucher; * Life insurance; * Birthday day off; * GoGood \| Nav; * Health and wellness promotion program; Partnerships and discounts. * One of our core principles is valuing people, and we proudly state that we are an organization committed to diversity and inclusion. Therefore, we consider all candidates for our positions without distinction based on race, color, religion, gender or gender identity, national origin, disability, sexual orientation, ancestry, age, etc. We are a group that develops and integrates **SaaS solutions** (Software as a Service) as a growth engine and enabler of new business lines across the verticals we serve: **Construction Industry, Legal Intelligence, Operational Efficiency, and Governance & Compliance.** We were born from the pioneering legacy of Softplan Group, with market-leading solutions, expert teams, and a strategic vision positioning us as an industry reference. Artificial intelligence is part of our essence. We operate guided by a culture that values **ownership, connection, empathy, dynamism, and strategic thinking**, fostering an environment of collaboration, continuous learning, and results-oriented focus. Join teams that transform challenges into real solutions and help guide businesses toward the future.