Job Summary: The Collection Operator is responsible for contacting delinquent customers, negotiating debts ethically and empathetically, and focusing on achieving financial regularization. Key Highlights: 1. Debt negotiation focused on viable solutions 2. Human-centered service with a results-oriented approach 3. Development of negotiation skills The Collection Operator is responsible for contacting delinquent customers to negotiate debts and offer viable financial regularization solutions, always adhering to ethics, empathy, and a results-oriented approach. **Main Responsibilities:** * Conduct proactive and/or reactive collection activities * Negotiate agreements and payment terms in accordance with portfolio policy * Update system information and record interactions * Meet recovery and quality targets * Follow scripts, compliance rules, and LGPD regulations * Maintain a human-centered service standard **Desired Qualifications:** * Completed high school education * Experience in collections or telecustomer service (preferred) * Strong communication and negotiation skills * Basic knowledge of computer systems and IT **Ideal Profile:** * Persuasive and resilient * Organized * Results-oriented * Ability to handle objections Employment Type: Full-time, Permanent CLT Compensation: R$1\.620,00 per month Benefits: * Meal allowance * Transportation allowance