Job Summary: Customer service via telephone, WhatsApp, and Skype, including remote access to resolve issues and coordinate external technicians. Key Highlights: 1. Customer service and support via multiple channels 2. Resolution of technology-related issues 3. Ticket management and technical support Be.Talent, in partnership with a Technology, Software, and Printer company located in Campinas/SP, is hiring: Help Desk Assistant Requirements: Currently pursuing a Technical Course in Information Technology or related fields. Proficiency in Microsoft Office Suite. Driver's license category B is a plus. Responsibilities: Provide customer service via telephone, WhatsApp, and Skype; perform remote access for outsourced printing clients to identify and resolve internal client issues; request and prepare parts and materials for external technicians; monitor open tickets from companies and their closure; dispatch external technicians to resolve client issues. Benefits: Transportation Allowance (V.T), Meal/Voucher Allowance (VR/VA), Gympass, and Medical & Dental Plans. Working Hours: 8:00 AM to 6:00 PM, with a 1-hour and 12-minute break, Monday through Friday. Employment Type: Full-time CLT Salary: R$1.381,18 – R$2.200,00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Meal voucher * Food allowance * Transportation allowance Selection Questions: * Do you hold a driver’s license category B? * Are you currently studying Information Technology, Systems Analysis and Development, or related fields? Education: * Currently enrolled in or having interrupted undergraduate studies (Preferred) Work Location: On-site