Job Summary: Responsible for end-to-end (E2E) sub-acquiring operations, managing everything from customer onboarding and maintenance to device logistics, ensuring smooth process flow and agile resolution of critical cases. Key Highlights: 1. End-to-end (E2E) management of registration, maintenance, and payment logistics processes. 2. Acting as the focal point for relationships with Acquirers, Banks, and Partners. 3. Opportunity to drive continuous process improvement and automation. **OUR PEOPLE, TOGETHER, LEAD WITH CONSCIOUSNESS.** At Natura, we have the potential to drive meaningful transformations. This is made possible through the innovative products of Natura and Avon; the memorable experiences of Bluma's beauty services and our financial education platform, Emana Pay. Brands and services that are relevant to those who use them and recognized for our commitment to leading regenerative businesses. **Role Type** Permanent **What will you be doing here?** Responsible for end-to-end (E2E) sub-acquiring operations, managing everything from customer onboarding and maintenance to device logistics. The focus is to ensure smooth internal processes, strategic interface with suppliers to meet SLAs, and agile resolution of critical cases and operational exceptions. **What knowledge and experiences will you need to bring to share with our network?** * Lifecycle Management (E2E): Responsible for all registration, database maintenance, and terminal/payment solution logistics processes; * Equipment Maintenance Support Management; * Supplier Interface: Direct management of external partners to ensure service delivery and fulfillment strictly within established SLAs; * Cross-Departmental Coordination: Acting as a facilitator across all company departments to ensure adherence to procedures and correct execution of operational processes; * Exception Management: Identifying and resolving critical cases, mitigating impacts and ensuring operational continuity; * Quality and Compliance: Ensuring all workflows comply with company and payments industry guidelines. Performing internal controls in accordance with Risk Department specifications, and being responsible for executing activities required to meet regulatory requirements; * Acting as the focal point for relationships with Acquirers, Banks, and Partners; * Taking ownership of identifying, enabling, and promoting process improvements with internal teams, partners, and customers; * Conducting process reviews and developing proposals focused on automation and innovation; * Proposing and implementing solutions for complex problems or incidents, assessing business impact to minimize and correct identified risks; * Generating operational monitoring indicators (e.g., KPIs, SLAs, volumes); * Monitoring settlement for all Sub-acquiring clients, working with partners and suppliers to improve performance and mitigate any impact. What do you need? * Knowledge of acquiring * Knowledge of the payment methods market * Proficiency in Microsoft Office \#LI\-JU1 **What will you find here?** We are more than just a workplace: we build and live the Well\-Being Ecosystem daily, based on the harmonious relationship between each individual, their surroundings, and the environment they are part of. In addition to offering benefits focused on social, physical, financial, mental, and emotional well\-being, we promote an environment of prosperity, belonging, and purpose, strengthening a solid network of support, expanded awareness, and respect for diversity, equity, and inclusion. We are a movement that transforms the way of living and doing business across 14 countries in Latin America, always guided by consciousness. **Do you know someone at Natura?** If so, ask for their corporate email and use it to request a recommendation when applying for a position. It’s an excellent opportunity to strengthen your network and advance in our selection process! **Natura celebrates and embraces diversity in all its forms and pluralities.** **We encourage \#Women, \#BlackPeople,** **\#PeopleWithDisabilities,** **individuals from the \#LGBTQIA\+ community, \#PregnantWomen, and people aged \#50\+ to apply for this position**