Job Summary: Responsible for providing comprehensive support to dealership F&I operations, ensuring agility, accuracy, and compliance with internal and banking regulations in serving internal customers. Key Highlights: 1. Strategic support for dealership F&I operations 2. Focus on credit analysis and formalization of financial proposals 3. Interaction with banks and sales teams to optimize processes Responsible for providing comprehensive support to dealership F\&I operations, acting as the liaison between commercial teams and financial institutions. Performs customer registration, credit analysis and monitoring, formalization and issuance of documents, ensuring agility, accuracy, and compliance with internal and banking regulations. Primarily serves internal customers, utilizing the FANDI system and financial platforms to ensure operational fluidity and adherence to corporate credit and insurance policies. **Responsibilities and Duties** 2\. Main Responsibilities 1\. Receive, verify, and submit customer registration forms for credit analysis via the FANDI system and banking portals. 2\. Monitor the status of credit proposals, ensuring timely feedback to sales teams and management. 3\. Interact with banks and finance companies to ensure proposal approval and formalization. 4\. Issue and process cancellations of invoices for financial products and services with the Finance Department. 5\. Maintain operational reporting controls (daily, weekly, and monthly) on proposals, approvals, rejections, and bundled products. 6\. Ensure documentary compliance with banking requirements and internal credit policies. 7\. Support the F\&I manager and team in executing operational KPIs and maintaining the database. 3\. Result Area 1\. Average credit approval time. 2\. Proposal approval and conversion rate. 3\. Document quality and accuracy. 4\. Adherence to operational deadlines and credit desk KPIs. 4\. Behavioral Competencies (Soft Skills) 1\. Assertive communication and active listening. 2\. Organization and results orientation. 3\. Teamwork in a goal-oriented environment. 4\. Attention to detail and sense of urgency. 5\. Practical problem-solving ability. 5\. Technical Competencies (Hard Skills) 1\. Proficiency in the FANDI system and banking platforms. 2\. Knowledge of financial mathematics and interest rate calculations. 3\. Experience with CRM/DMS systems and Microsoft Office suite (Excel, PowerPoint, Word). 4\. Familiarity with automotive financial products and insurance. 5\. Proficiency in virtual meetings and digital customer service. **Requirements and Qualifications** 6\. Education and Training 1\. Completed high school education. Preferred: Currently enrolled in or graduated from a Bachelor’s program in Business Administration, Finance, or Accounting. 2\. Mandatory certification: Banking Correspondent (FEBRABAN or equivalent). Recommended (non-mandatory) courses: Financial Mathematics with HP12C Automotive Financing and Insurance **Additional Information** Meal Voucher Transportation Voucher Medical Assistance – 100% covered for the employee Dental Assistance – optional Wellhub Birthday Day Off (subject to policy) Customized Onboarding Kit Customized Maternity and Paternity Kit SESC partnership (gym, sports activities, holiday camps, discounts on cultural and leisure services) Free ProPay telemedicine for employees and dependents (psychologists, nutritionists, and general practitioners) We are a solid, modern company operating in the states of São Paulo and Rio de Janeiro, representing **seven major automakers**: Toyota, Fiat, BYD, Hyundai, Volvo, Dafra, and Renault. We operate **20 dealerships**, plus one **auto center** (T\-Service), one auto parts store, one **transportation company**, and one **social institute**. We also operate a manufacturing unit in Manaus, covering a total area of 170,000 m². We have over **1,100 employees**, and we firmly believe our greatest asset lies in people — whether they are partners, customers, or members of our team. **Here, we value care, respect, growth opportunities, and the constant pursuit of excellence**. Our commitment is to continue evolving while maintaining leadership and competitiveness — always responsibly and purposefully. If you seek to join a company **recognized by customers, suppliers, employees, and the community**, where **career and purpose go hand in hand**, this is your place.