Job Summary: We are seeking a Telesales Operator to join our sales team, responsible for customer portfolio management, proactive and reactive customer service, sales, and after-sales support. Key Highlights: 1. Customer portfolio management and omnichannel customer service 2. Sales focus, after-sales service, and customer loyalty 3. Teamwork with a focus on goals and results We are looking for a Telesales Operator to join our sales team and grow together with the company. Main Responsibilities: * Maintenance and management of the customer portfolio; * Proactive and reactive customer service via telephone, WhatsApp, and other channels; * Product presentation and sales; * Monitoring of delinquency indicators; * Execution of after-sales actions focused on customer loyalty; * Coordination with the logistics department to ensure service quality; * Updating and organizing customer information in the system. Working Hours: * Monday to Friday: 8:30 AM to 5:30 PM; * Saturday (Remote): 8:30 AM to 12:00 PM. Mandatory Requirements: * Completed high school education; * Proficiency in Microsoft Office (Word, Excel, and email). Preferred Qualifications: * Knowledge of the beverage and/or food products sector. * Experience in customer service. Behavioral Competencies: * Clear, concise, and persuasive communication; * Focus on goals and results; * Strong interpersonal skills; * Organization and customer portfolio management; * Proactivity and initiative; * Teamwork; * Responsibility, commitment, and adaptability. Employment Type: Permanent CLT contract Compensation: R$1.900,00 - R$2.100,00 per month Benefits: * Medical assistance * Fuel allowance * Partnerships and commercial discounts * Meal voucher * Transportation voucher