Job Summary: We are seeking a proactive and communicative intern to work on NPS (Net Promoter Score), supporting customer satisfaction and relationship research and transforming data into actionable insights. Key Highlights: 1. Support customer satisfaction and relationship research. 2. Transform data into actions that impact customer experience. 3. Map improvement opportunities and propose initiatives with respective departments. We are looking for a proactive and communicative intern to join our NPS (Net Promoter Score) team, supporting customer satisfaction surveys and relationship management. We value individuals who enjoy listening, learning from feedback, and turning data into actions that deliver real impact on customer experience. **Responsibilities and Duties** * **Conduct NPS surveys** via phone, email, and digital tools, ensuring thoughtful outreach and aiming for high response rates. * **Record, organize, and validate survey data** in systems and spreadsheets, ensuring data accuracy and integrity. * **Perform preliminary analysis** of results, identifying patterns, trends, and critical pain points in the customer experience. * **Generate reports and dashboards** containing actionable insights and relevant metrics for internal departments. * **Monitor and follow up** with promoters, passives, and detractors as needed, supporting recovery or engagement initiatives. * **Identify opportunities for improvement** in processes and service delivery, and jointly propose actions with responsible departments. * **Participate in meetings** to present results, discuss initiatives, and track progress. * **Maintain clear and empathetic communication** with customers and teams, reinforcing high-quality service delivery. * Build and strengthen interpersonal relationships with **promoters and supervisors**, ensuring excellence in activity outcomes; **Requirements and Qualifications** **Essential Requirements** * Currently enrolled in **Administration, Marketing, or Business Management** programs (**2nd through 6th semester**); * Strong **written and verbal communication skills**; * **Team-oriented mindset** and comfort working in a **collaborative environment**; * **Organized, proactive profile**, with **curiosity and commitment to continuous learning**. **Salary** R$ 792 per month **Additional Information** Working hours: 8:00 AM–4:00 PM (with 2-hour lunch break) Monday–Friday Location: Madalena – Recife/PE Benefits: * Meal allowance: R$ 330.00 * Transportation allowance: as needed Extras: * Birthday Day Off * Mediquo (gym membership) * Dental plan * Various partnership agreements * Intern Development Program (PDE) — opportunity to increase stipend up to 3x during the contract Job Type: Internship Contract Duration: 24 months Payment: R$750.00 per month Benefits: * Meal voucher * Transportation voucher