Job Summary: We are seeking a Resident Technician for maintenance of multifunction printers, focused on quality, agility, and excellence in customer service for the global client Johnson & Johnson. Key Highlights: 1. Stable opportunity with a major global client 2. Structured corporate environment with continuous learning 3. Advance your technical career with Ricoh **OPEN POSITION | PRINTER TECHNICIAN – RICOH BRAZIL** Are you technically skilled and looking for a stable opportunity working with a major global client? Then this position is for you! **About the Opportunity** We are seeking a **Resident Technician** to be assigned to our client **Johnson & Johnson**, located in São José dos Campos, responsible for ensuring full functionality of multifunction printers, with emphasis on quality, agility, and service excellence. * ️ **Main Responsibilities:** * Preventive and corrective maintenance of multifunction printers; * Direct technical support to the client (resident model); * Technical fault diagnosis and resolution; * Toner, parts, and maintenance kit replacements; * Installation, configuration, and network printer support; * Incident tracking and SLA compliance; * Completion of technical reports and basic consumables inventory control. **Requirements:** * Technical education in Information Technology, Networking, Electroelectronics, or related fields; * Experience in printer maintenance (laser, inkjet, and/or thermal); * Knowledge of networking, drivers, and Windows operating systems (Linux is a plus); * Proactive, organized profile with strong interpersonal skills. **Work Location:** Rodovia Presidente Dutra, S/N – KM 154 – Jardim das Indústrias – 12240908 – SÃO JOSÉ DOS CAMPOS/SP – BRA * **Working Hours:** Monday to Friday, from **08:00 to 17:00** ✨ **Why Join Ricoh?** Here, we believe that **technology is created by people and for people**. You will have the opportunity to work in a structured corporate environment with continuous learning and direct interaction with a globally significant client. **Join Ricoh and take the next step in your technical career!** Minimum Education Level: Technical Course