Revenue Ops Specialist

Description

Job Summary: We are looking for a strategic and analytical professional to join our RevOps and CS Ops team, focused on optimizing efficiency and customer retention through insights and data. Key Highlights: 1. Strategic and analytical involvement in RevOps and CS Ops 2. Focus on efficiency and customer retention 3. Culture of innovation and continuous learning Omie’s purpose is to bring prosperity to the Brazilian entrepreneurial ecosystem. Therefore, we seek individuals with a growth mindset—valuing adaptability, collaboration, and motivation driven by innovation and continuous learning. Join the journey of one of the fastest-growing technology companies in the country! **\#JoinOmie** **Responsibilities and Duties** We are seeking a strategic and analytical professional to join our RevOps team, working directly with the CS Ops team. CS Ops is responsible for generating insights that improve the efficiency of the Customer Success and Customer Experience pipeline, directly impacting customer retention. Your primary objective will be to ensure the CS team operates intelligently, scalably, and data-driven—eliminating noise and bottlenecks through precise guidance, including: * Monitoring key Customer Success metrics; * Identifying major gaps and root causes, proactively generating insights for CS leadership; * Identifying data required for decision-making, as well as cross-referencing it with market information to propose better alternatives; * Providing precise guidance to CS teams to enhance customer experience and thereby reduce churn; * Encouraging a culture of A/B testing and data-driven experimentation; * Daily support and problem resolution for leadership and key internal stakeholders; * Leading core area forums, developing relevant materials, and fostering strategic business discussions. **Requirements and Qualifications** * Completed undergraduate degree. * Experience in Operations, Sales Ops, Revenue Ops, CS Ops, or related areas. * Strong SQL knowledge. * Advanced Excel skills. * Familiarity with BI tools. * Knowledge and experience in data analysis, KPIs, metric definition, and governance. * Ability to translate business problems into analytical solutions (e.g., suggesting analytical trade-offs). * Proactivity and full ownership of the entire process. * Strong technical and executive communication skills. * Experience with the Databricks platform: Notebooks, SQL, etc. (Preferred). **Additional Information** Flexible Benefit/Meal Allowance: BRL 40.00 per business day. Remote Work Allowance. Do you need to work onsite? We offer transportation vouchers. For those arriving by train/metro, we provide a shuttle service from the station to the office. Bradesco Health Insurance Plan. Amil Dental Insurance Plan. Pharmacy Allowance. Childcare Allowance. Birthday Day Off—celebrate however you like! To maintain physical health and wellbeing, we partner with apps offering access to accredited gyms. For relaxation and mental health care, we partner with online therapy and meditation platforms. SESC Partnership — Full Membership. Exclusive discounts at top universities and educational institutions for undergraduate, postgraduate, and MBA programs. Additionally, Omie Academy is offered free of charge to employees. English-in-Company course partnership. Insurance discount program. Swile Shop: exclusive discount platform. Dell partnership. PPRL (Profit Sharing Plan). Travel benefits. Life insurance. We are a software company that brings prosperity to the Brazilian entrepreneurial ecosystem, unlocking business growth through a platform that solves any management complexity—simply, intuitively, and efficiently. Omie seeks professionals capable of further amplifying results within an organizational culture rooted in trust, transparency, and loyalty among teams, partners, and customers. We look for people with a growth mindset—valuing adaptability, collaborative spirit, and motivation fueled by innovation and continuous learning. **We are all \#OmieLovers!** We believe **EVERYONE** should feel welcomed, safe, and fulfilled—being their best selves. Thus, all our opportunities are open to everyone, valuing and promoting inclusion and diversity.