Job Summary: Join Elements to build something that matters—manage support tickets, use platforms, and deliver customer service focused on clarity, agility, and courtesy. Key Highlights: 1. Build something that matters and leave a mark 2. Your ideas have space and your actions create impact 3. Growth taken seriously in an environment of courage #### **#LiveWithoutFear | Join the Unique Species** This is **not just another job opening**. It’s a **call for those who won’t settle for the obvious**—for those who want to **build something that matters**, **leave a mark**, and **turn every delivery into purpose**. At Elements, we **believe in the power of courage**. We seek people who want more—**who dream big**, **live intentionally**, and **aren’t afraid to evolve**. If you’re looking for an environment where **your ideas have space**, **your actions create impact**, and **your growth is taken seriously**, then this role is for you. #### **What You’ll Build With Us:** * Monitor and manage support tickets from opening through resolution, ensuring deadlines are met and keeping customers informed throughout the process. * Classify and prioritize requests based on defined criteria, ensuring swift resolution and excellence in service. * Use ERP, Zendesk, and Shopify platforms to monitor orders, control inventory, manage sales, and integrate systems. Ensure data remains up-to-date and processes run efficiently. * Provide customer support via phone, chat, and email—answering questions, delivering information, and resolving issues with a focus on clarity, agility, and courtesy. * Monitor and respond to interactions on Reclame Aqui, handling each case transparently, empathetically, and with resolution-focused attention—protecting the company’s reputation and promoting customer satisfaction. * Handle product unavailability situations by proactively and clearly communicating with customers. Offer alternatives such as similar products, restocking estimates, substitutions, or refunds, depending on each case. #### **To Build With Us, You’ll Need:** * Excellent verbal and written communication skills, focused on delivering objective, courteous, and empathetic information. * Experience with platforms like Zendesk, Shopify, Bling, or Sankhya will be considered a plus. * Ability to manage multiple simultaneous customer interactions while maintaining quality and focus in each. * Aptitude for identifying problems, proposing agile solutions, and making autonomous decisions. * Experience handling product unavailability cases and offering effective alternatives to customers. * Ability to handle high-pressure situations and dissatisfied customers with balance, empathy, and professionalism. #### **Our Commitment to Those Who Build With Us:** **Flexible Meal Benefit** — A flexible card for you to decide where and how to eat, with no payroll deduction. **Transportation Benefit or Fuel Allowance** — To simplify your commute, your way—with no payroll deduction. **Childcare Assistance** — Real support for Elementals experiencing parenthood. **Birthday Day Off** — Your new cycle deserves pause, presence, and celebration. **Fresh Fruits Weekly** — Because well-being grows in life’s small daily details. **Relaxation Space** — A dedicated corner designed for you to breathe, recharge, and return with lightness and focus. **Wellhub** — Access to partner gyms and studios so you can care for your body and mind, your way. **Starbem, Dasa, and Avus** — Three integrated health platforms offering medical, psychological, and wellness support—where and when you need it. It’s time to **connect with something greater**. Time to **take the next step in your journey**. Time to **live with courage, authenticity, and purpose**. **We’re waiting for you.** **#LiveWithoutFear #UniqueSpecies #JoinElements