Job Summary: The professional will be responsible for customer service, interacting via telephone, chat, and social media to resolve diverse requests and maintain customer satisfaction. Key Highlights: 1. Multichannel customer service (telephone, chat, and social media) 2. Coordination with various departments to resolve requests 3. A company that values people and passion in every detail Unit: **Head Office I Contagem** Address: R. José Afonso Barbosa Melo, 145 \- Cinco, Contagem Working Hours: 8:00 AM to 6:00 PM \- Monday to Friday We are Patrus Transportes, a company that considers people its greatest asset and infuses passion into every detail. Eye-to-eye interaction is a fundamental principle, and honoring our word as a guarantee demonstrates transparency and responsibility. We constantly seek the best paths and remain committed to achieving optimal results. Are you interested and ready to join this team that works daily to keep Brazil moving, connecting industries and people? **Main Responsibilities:** * Customer service via telephone, including recording sales pickups and returns, tracking shipments, handling complaints, delivery anticipation, and other related tasks; * Coordination with other internal departments and branches to resolve daily customer-related issues; * Customer service via chat and other social media platforms. **Technical Requirements:** * Completed high school education; * Proficiency in computer applications such as Word, Excel, PowerPoint, Outlook, and internet usage; * Ability to work effectively in teams; * Strong communication and interpersonal skills; * Sense of responsibility and proactivity; * Proactive attitude and ability to work independently. **Benefits:** * Unimed Health Plan * Dental Plan * On-site cafeteria * Transportation Allowance * Gympass * Baby Kit * School Kit * Christmas Kit * Private Pension Plan * Life Insurance **More than a transportation company—we are Patrus.** **Build your career with us!** Minimum Education Level: High School (Secondary Education)