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Job Summary: Professional to perform customer service, collections, renegotiations, bill issuance, and general administrative support at a real estate development company. Key Highlights: 1. Customer service and administrative support 2. Focus on credit recovery and renegotiations 3. Friendly environment and results-oriented Making Dreams Come True is what drives us! We are a leading real estate development company in Brazil, offering a broad business model with numerous growth opportunities. Within our team, you will find a positive organizational climate, a friendly environment, responsible and committed professionals focused on results. Do these characteristics resonate with you? \#JoinBuritiGrupoBrasilTerrenos! **Responsibilities and Duties** Perform activities related to data entry into systems, customer service, collections, renegotiations, bill issuance, and general administrative support. Provide in-person or telephone customer service, ensuring problem resolution and addressing various inquiries regarding products, amounts, deadlines, etc.; Conduct collections, recover credit, and operate the WhatsApp bot for message dispatch; Support customers by acting as a facilitator in the Company–Consumer relationship, as well as supporting the sales team by providing relevant information; Analyze, propose solutions, and implement actions enabling continuity of rights assignment processes, contract terminations, debt renegotiations, collections, land reactivations, and request opinions from management or other related departments, seeking accuracy and quality in all actions; Enter various information into the system, generate payment booklets, arrange for printing, and sort them for subsequent delivery to customers; Reactivate canceled land plots; Manage newspaper notice publication; Verify procedures and documents related to customer contract terminations, negotiations, and transfers; Generate land clearance certificates for customers; Track pending matters, requesting pertinent documentation or information from other involved departments to meet established deadlines; Ensure proper use of equipment and assets assigned for work purposes; Safeguard the interests of Buriti – Grupo Brasil Terrenos and represent it appropriately when officially designated to do so before other institutions or events; Provide remote or on-site support to other group units upon request; Comply with Internal Regulations, as well as Regulations and Standards governing Buriti – Grupo Brasil Terrenos operations; Perform other duties related to this position. **Requirements and Qualifications** High school diploma required. Basic Office software proficiency. Minimum six months of prior experience required. Competencies: Interpersonal skills; Communication; Focused attention; Organization; Deadline compliance. **Additional Information** Considering the well-being of our employees, Buriti – Grupo Brasil Terrenos offers the following benefits: * Meal allowance; * Breakfast at the office; * Life insurance; * Dental plan; * Total Pass; * Corporate university; * Newborn kit. Work schedule: **8:00 AM to 6:00 PM Monday through Thursday, and 8:00 AM to 5:00 PM on Friday.** Buriti Empreendimentos, a company within Grupo Brasil Terrenos, is a national reference in urban planning and development. With 21 years of market presence, it manages and coordinates over 120 projects, including subdivisions and gated communities. Present in **17 states and 79 cities**, it has launched over 180,000 properties and fulfilled thousands of dreams. In the coming years, more than 150,000 land plots will be launched. Buriti has developed a subdivision concept combining urban planning, legally approved areas, high-quality infrastructure, privileged locations, public agency approvals, environmental respect, municipal master plans, and building codes.
