AIRPORT AGENT - IMP

Description

Job Summary: An Airport Agent is responsible for performing operational and customer service activities, ensuring Azul's procedures are carried out with quality, safety, and courtesy. Key Highlights: 1. Directly manage the customer experience, from check-in to boarding 2. Provide information and support customers with special needs 3. Collaborate with other departments to ensure smooth operations Every time you look up at the sky to dream, we’ll be there. \#TheSkyIsAzul Have you ever thought about continuing your career takeoff with the World’s Best Airline? An Airport Agent is responsible for performing operational and customer service activities at airports, ensuring that Azul’s procedures are implemented with quality, safety, and courtesy. The role directly impacts the customer experience—from check-in through boarding—guaranteeing efficient and humanized service. **Responsibilities and Duties** **Your Day-to-Day:** **** The crew member will join the **Airport** team at our IMP base, located in **IMPERATRIZ \-MARANHÃO.** **Main Responsibilities:** * Provide customer service at check-in, boarding, and arrival counters. * Deliver flight, schedule, procedure, and Azul service information. * Execute boarding and arrival procedures, including document and ticket verification. * Support customers with special needs, ensuring inclusive and appropriate service. * Operate systems and equipment used in customer service and baggage handling areas. * Comply with operational safety and customer service standards and procedures. * Address adverse situations, seeking quick and effective solutions for customers. * Collaborate with other airport departments to ensure smooth operations. **Requirements and Qualifications** **What You Need to Bring in Your Luggage (Prerequisites):** * Completed high school education (higher education currently pursued or completed is desirable). * Prior experience in customer service or airport operations is a plus. * Strong verbal and written communication skills. * Basic computer and customer service system knowledge. * Availability to work rotating shifts, including weekends and holidays. * Basic English (intermediate level is desirable). **Interested in Our Challenge? Apply Now** **Join Us and Take Off in Your Career!** \#JoinAzul **Additional Information** **Azul Crew Member** (employee): Please inform your manager of your interest in and participation in this selection process. **During Registration**, in the field: **Referred By**, you must enter your manager’s **Full Name and Azul Email Address**, so they become aware of your formal application. We are a people-first company with over 15,000 passionate crew members dedicated to caring for our customers and connecting people through unique experiences. Our story began in December 2008, and today we are Brazil’s largest airline by number of cities served, operating to over 130 domestic and international destinations. **Our Vision:** Together, build the world’s best airline. **Our Mission:** Make this the best job of your life and ensure our customers enjoy the best flight of theirs. **Our Values:** They form the foundation of Azul’s culture, guiding and inspiring how we work every day. **Safety \|** Nothing is more important. **Consideration \|** Treat others as they would like to be treated. Observe, Perceive, and Act (OPA). **Integrity \|** Be a model of goodness. **Passion \|** Love what you do. **Innovation \|** Stay open-minded and improve every day. **Excellence \|** Be flawless in your work. **Respect Is the Foundation of Our Values!** We believe diversity goes beyond profiles: it broadens perspectives, enriches decisions, and builds a fairer environment for everyone. Therefore, our selection processes are conducted based on equity and a commitment to providing real opportunities—without distinction of race, color, gender, sexual orientation, nationality, disability, age, social class, religion, or any other factor that defines who you are. **Health & Well-being Programs and Partnerships Offered by Azul to You and Your Family (for CLT Crew Members)** **Azul Angel** \- Our program supporting crew members with psychosocial, legal, and financial assistance. **Azul Stork** \- A program supporting pregnant women and new mothers until their baby’s first birthday. Valid for crew members and dependents. **Wellhub** **and TotalPass** **Anti-smoking Program** **NutriAzul** \- Nutritional follow-up. **Zenklub** – Online therapy to care for your mental health. **SEST SENAT** \- Free courses, community centers, dental care, physiotherapy, nutritionists, and psychologists. **Concierge \-** All our well-being benefits, right at your fingertips. **Pharmacy Discounts** **We Develop Your Career Through:** Future Conversations with your leader. Individual Development Plans. Training at our Corporate University \- Uniazul. Education incentives for undergraduate, graduate, and language studies via partnerships with multiple institutions. **Helping Is Part of Our Essence!** Social responsibility is deeply connected to our essence. After all, we operate across the entire Brazilian territory—with over 130 bases—and care about the country’s social development. Thus, we align our business strategy with our core cultural focus on people, driving national transformation through the Azul Volunteer Program. Today, we have over 7,000 volunteer crew members who connect people and transform lives. **Do You Identify With Us? Join This Flight With Us!** **\#TheSkyOfBrazilIsAzul**