Job Summary: Responsible for the first in-person and digital contact with students, faculty, and visitors, organizing schedules and triaging requests. Key Highlights: 1. Welcoming first-point-of-contact service for the Academic Secretariat 2. Initial support and scheduling coordination 3. Collaboration in information flow across departments Excellent because we are plural! Each person at BP has a unique life story, personal journey, and worldview. By combining these diverse perspectives, we approach our challenges from new angles—generating fresh answers to old questions and formulating entirely new ones. This is how innovation remains ever-present: practical, functional, and improving people’s lives. And this is how we continue to strengthen our distinctive BP identity. **Responsibilities and Duties** Responsible for the first in-person and digital contact with students, faculty, and visitors of the institution. Acts as the first point of contact for the Academic Secretariat, providing initial support, coordinating room and meeting schedules, triaging requests, and ensuring an organized and welcoming service flow. * Conduct first in-person contact with students, faculty, and visitors * Respond to inquiries via telephone, official WhatsApp, e-mail, and the Lyceum system * Accurately direct inquiries to responsible departments (triage) * Schedule meetings and manage bookings for institutional meeting rooms * Perform call triage and appropriate routing of requests * Support reception and service-area organization and signage * Record service interactions and maintain tracking of pending requests * Collaborate to ensure smooth internal interdepartmental information flow * Support institutional events when requested **Requirements and Qualifications** **EDUCATION** Completed high school education. Preferred: Undergraduate studies in progress in Administration, Secretarial Studies, Management, or related fields. **SPECIALIZATION / TRAINING** Prior experience as a receptionist, customer service representative, or in educational customer service settings. Training in digital tools and academic systems (e.g., Lyceum) will be considered an advantage. **LANGUAGE** Basic English proficiency desirable for occasional interactions (not mandatory). **EXPERIENCE / KNOWLEDGE** Experience in public-facing service, both in-person and digital, within an educational environment. Basic knowledge of administrative routines. Strong communication skills and proficiency using service tools such as telephone, e-mail, WhatsApp, and academic systems (Lyceum). **Additional Information** **Work Hours:** Monday to Friday: 13:00–17:00 / 17:00–22:00; Saturday: 09:00–13:00; 44 hours / 220 hours per month **Work Location:** BP College **Work Model:** 100% In-person **What We Offer?** Transportation Allowance Meal Allowance On-site Cafeteria Medical Assistance Dental Assistance Childcare Assistance Total Pass: A benefits platform granting access to gyms and studios across multiple disciplines for employees and dependents. Viva 365: Initiatives and programs focused on the “Five Health Dimensions”—emotional, intellectual, physical, social, and financial. Examples include: Women’s health programs (pregnancy monitoring and family planning), ergonomics and workplace exercise initiatives, SESC partnership – “Well-being Program”, employee lounge, running and walking events. PAP (Personal Support Program)—a communication channel staffed by a broad team of specialists (psychologists, social workers, lawyers, pedagogues, nutritionists, physiotherapists, physical education professionals, financial consultants, and pet consultants). Employee Health Center—telemedicine services, urgent care, and exclusive appointment scheduling for BP employees with general practitioners, psychologists, physiotherapists, and acupuncturists located onsite at BP. Healthcare Professionals’ Day: May 12 is observed as a holiday for this category; employees working on this date are entitled to compensatory time off, per criteria defined in the Collective Bargaining Agreement. Partnerships and Agreements: Collaborations with businesses across various sectors offering discounts; see the updated list on Workplace, our internal communication channel. To begin, we’d like to extend you an invitation: Join us in valuing life! This is what drives us every day—and what we accomplish together. BP – Beneficência Portuguesa de São Paulo boasts a remarkable history spanning over 160 years, marked by transformations that increasingly focus our unique perspective on health—grounded in collaboration, diversity, and technology. To ensure this vision extends beyond words, we rely on approximately 7,000 employees and 3,000 physicians who embody BP’s commitment to health. We serve over 1.8 million people annually and are recognized leaders in medical-hospital care across specialties including Cardiology, Oncology, Neurology, and others. And no—we are not just a hospital! We are a health hub. Beyond our hospitals, we operate a network of clinics, diagnostic medicine services, and education and research initiatives—including degree programs, specializations, and market-leading research contributing to medical advancement.