Job Summary: We are seeking a motivated and collaborative Support Analyst who is passionate about technology and problem-solving to ensure infrastructure performance and stability. Key Highlights: 1. Teamwork, knowledge sharing, and innovation 2. Collaborative environment and professional development challenges 3. Opportunity to build solutions that make a difference We are looking for a **Support Analyst** to join our team in **Brasília/DF**. We seek someone who is **motivated, proactive, and collaborative**, passionate about technology, enjoys solving problems, and is committed to ensuring optimal performance and stability of our network infrastructure. Here, we value individuals who **work collaboratively, share knowledge, and pursue innovation daily**. If you possess an analytical mindset, enjoy challenges, and wish to grow with us, this opportunity is for you! **Responsibilities and Duties** * Monitor data link and telephony performance; * Perform remote testing and initial triage to identify potential failures; * Open and track support tickets, record information in systems, and keep customers informed about the progress of recovery tickets; * Serve as the interface between customers and technical teams; * Escalate recurring issues from technical teams to expedite ticket resolution; * Provide both inbound and outbound customer support; * Log tickets and maintain up-to-date status on recovery process progress; * Deliver support-related services such as troubleshooting, collecting detailed information about customer-encountered issues, and diagnosing problem nature—with focus on networks, telecommunications, routers, and switches; * Participate in conference rooms; * Facilitate customer site access when required; * Validate failure resolution with the customer; * Close tickets and ensure clarity regarding incident description, root cause, and actions taken. **Requirements and Qualifications** * Completed (or currently pursuing) undergraduate degree in Computer Networks, Telecommunications, or related fields; * Experience or knowledge in NOC; * Familiarity with router and/or network configurations and commands; * Knowledge and experience in Telecommunications, including troubleshooting; * Intermediate-level proficiency in Microsoft Windows, Outlook, and Office Suite; * Proactivity; * Clear diction; * Strong communication skills; * Text comprehension and ease with reading and writing; * Experience working with targets and SLAs; * Technical profile. **Additional Information** **Preferred Qualifications:** * **Experience and expertise in Telecommunications and related areas; basic router configuration and testing knowledge is a plus.** * Transportation Allowance or Fuel Assistance (symbolic payroll deduction of BRL 1.00) * Meal Allowance (symbolic payroll deduction of BRL 1.00) * Medical and Dental Assistance * Life Insurance * TotalPass * Educational Partnership * **Pet Benefit (benefit for pet care)** **Important** **Work Model:** On-site – Brasília/DF **Working Hours:** 8:00 AM to 6:00 PM (Monday to Friday) **Remuneration:** BRL 2,581.17/month **Join Mamtech Tecnologia!** We are continuously growing and seeking talented, innovation-driven individuals to join our team. Here, you will find a collaborative environment, challenges that drive professional growth, and the opportunity to build solutions that make a difference. If you seek career advancement and wish to work at a company that values people and technology, Mamtech is the right place for you! Apply now and help us shape the future together.