Job Summary: A Relationship Assistant to provide in-person and telephone support, patient reception, and resolution of patient requests at a plastic surgery clinic. Key Highlights: 1. Patient reception and support before and after surgery 2. Monitoring and recording complaints and dissatisfaction through various channels 3. Ensuring service quality and patient retention A plastic surgery clinic is seeking a Relationship Assistant in São Paulo (Cerqueira César). **Responsibilities:** Provide in-person and telephone support to patients before and after surgery. Offer reception and resolve patient requests. Monitor and record complaints, feedback, and dissatisfaction via channels such as Reclame Aqui, media outlets, and social networks. Monitor the email flow from the Ombudsman’s Office, Customer Service Center (SAC), and other service channels. Ensure service quality and patient retention. Previous experience as a Relationship Analyst, Relationship Coordinator, Customer Service Assistant, or Relationship Specialist may indicate suitability for some of the responsibilities of this position. **Desired Qualifications:** **Education:** Completed high school **Experience:** Prior experience required **Compensation and Benefits:** * Salary: 2,600.00 * Basic Food Basket * Meal Voucher * Transportation Voucher * SESC Membership * Gympass **Additional Information:** * Employment Type: Permanent – On-site * Schedule: Full-time * Working Hours: Monday to Friday, from 09:00 to 18:48.