Job Summary: A professional responsible for administering, monitoring, and providing technical support for firewall solutions, ensuring protection of the corporate network against unauthorized access and cyberattacks. Key Highlights: 1. Essential role in protecting and securing the corporate network 2. Focus on identifying and resolving firewall incidents 3. Building a safer digital world A professional responsible for administering, monitoring, and providing technical support for firewall solutions, ensuring protection of the corporate network perimeter and core against unauthorized access, cyberattacks, and security failures. Acts as the point of reference for firewall-related incidents. **Responsibilities and Duties** **Main Responsibilities:** * Identification and resolution of incidents and issues related to * components comprising firewalls * Performing configurations, shipment, installation and uninstallation—physical and/or logical—of any equipment included in the solution, as well as installing required software for proper solution operation; * Modifying logical configurations of equipment to reflect service improvements, including planning and activation of new supported features * Determining root causes and providing solutions for incidents * Updating equipment software versions, installing modules and other software or hardware components * Responding to service requests related to queries, failures, changes, and other firewall-related matters * Conducting proactive actions aimed at preventing technical issues within firewall components * Creating RFCs (Request for Change) to be submitted to the Change Management process for any actions involving modifications to the solution deployed in the production environment **Requirements and Qualifications** **Academic Background:** Completed (or currently pursuing) a Bachelor’s degree in Computer Science, Engineering, or related fields Professional Experience: Proficiency in firewall technologies (Palo Alto, Check Point, Cisco ASA, etc.); Knowledge of network protocols (TCP/IP, DNS, HTTP, VPN, IPSec); Experience with intrusion detection/prevention systems (IDS/IPS); Familiarity with SIEM and security monitoring tools; Basic knowledge of operating systems (Windows, Linux) and network infrastructure. **Additional Information** We have **two openings available** Position 1: 7:00 AM – 4:00 PM Position 2: 3:00 PM – 12:00 AM **Our Benefits:** Hapvida, Bradesco, or Unimed health insurance (applicable per region); Hapvida Odonto or Bradesco Dental dental insurance; Meal allowance or food voucher; Life insurance fully covered by the company; Transportation allowance; TotalPass; Pharmacy discount program; University tuition discount program; Corporate Education Platform; Welcome Kit for new parents; Moodar Platform. With over 20 years of experience in the market, Trust Control—a company of the Lanlink Group—aims to build an increasingly secure digital world. We specialize in cybersecurity services and solutions against cyberattacks. We rely on a team of specialists to strengthen digital security for institutions and enhance credibility for companies across diverse sectors.  Our operations are grounded in four core pillars, integral to our culture and embedded in our DNA. Our values guide our work and make us accountable for building a safer world—every single day. Our values are: Commitment, Trust, Competence, and Credibility. We are many \#trusters passionate about what we do—and since 2022, we have been recognized by GPTW as a great place to work. We value people and believe diversity and inclusion are fundamental to our success and to building a truly innovative company. Join us as a \#truster! **HEY, ALL OUR POSITIONS ARE PREFERRED FOR PWD!**