Job Summary: Work in the Control Desk for the Opty product, performing operational monitoring and strategic support for an ophthalmological healthcare network. Key Highlights: 1. Working in Control Desk with focus on ophthalmological healthcare 2. Monitoring queues and service workflows 3. Providing strategic support and managing operational indicators **Join Brazil’s 1st Tech BPO!** We are **You**, a human-centered technology company that since 2013 has combined innovation, process intelligence, and care for people to transform our clients’ journeys into memorable, sustainable experiences. We believe that when technology meets purpose, we create solutions that truly delight, inspire, and deliver results. **In this role, your responsibilities will include:** Working in the **Opty product Control Desk**, performing operational monitoring and strategic support for activities related to an ophthalmological healthcare network. Key responsibilities include: * Monitoring queues and service workflows; * Tracking operational indicators and team productivity; * Supporting break management, shift scheduling, and demand routing; * Acting as liaison between leadership and operations to ensure goal achievement and service-level compliance; * Identifying opportunities for process improvement; * Supporting requests related to appointments, health insurance plans, and operational guidance as needed. **Our Requirements:** * Must be of legal age; * Completed high school education; * Easy access to the Barra Funda region (SP); * If previously employed by Kainos or You BPO Tech, a minimum 6-month interval is required before rejoining the company. * Proficiency and comfort using computers; * Analytical, organized profile with strong communication skills; * Prior experience in Control Desk or operational monitoring; * Experience in call center operations or healthcare; * Ability to handle multiple screens and systems simultaneously; * Familiarity with operational indicators (e.g., AHT, AWT, NS, etc.). **About the Position:** **Position:** ControlDesk **Employment Type:** CLT **Salary:** R$2.515,82 **Work Schedule:** 6 days on / 1 day off **Working Hours:** To be determined **Work Location:** Rua Robert Bosch, 295 – Near Barra Funda Station (Please research your route in advance) **Work Mode:** 100% on-site If you believe in human potential and the positive impact of meaningful relationships, join **You**: where we place **YOU** at the center of everything we do. Minimum Education: High School (Secondary Education) * Development Plan * You Points * Direct Client Conversion Opportunity * Family Salary Benefit * Collaborative Showcase * Daycare Assistance * Transportation Allowance * Day Off * University Partnership Program * Alelo Meal or Food Card * Amil Dental Plan * Total Pass * Career Development Path Starting from Month 6 * Amil Health Insurance