Job Summary: We are seeking a B2B Field Service Operator to perform installations, repairs, and relocations, following operational procedures and delighting customers. Key Highlights: 1. Attentive professional with a sense of ownership and customer focus. 2. Performs field service orders, including installation and repair. 3. Promotes personal and professional development in a collaborative environment. We are looking for a **B2B Field Service Operator** to carry out field “Service Orders” (SOs), including installation, repair, address relocation, and other services, in accordance with the company’s defined operational procedures. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments, as requested; * Use individual and collective safety equipment when required; * Drive the company vehicle when necessary; * Perform other duties related to the position, as needed by the department and per leadership direction; * Maintain the company vehicle in compliance with Fleet Management-defined processes, ensuring its proper operation; * Implement workplace safety procedures, such as Preliminary Risk Analysis (PRA) and use of Personal Protective Equipment (PPE), in accordance with current legislation; * Carry out field service orders, including installation, repair, address relocation, and other services, in accordance with the company’s defined operational procedures; identify opportunities for additional or new sales; * Safeguard and assume responsibility for the conservation, maintenance, proper use, and custody of company-provided resources, and inspect the work area upon service completion to ensure organization, cleanliness, and proper disposal of used materials. **Requirements and Qualifications** * Completed high school education; * Geographic knowledge of the city; * Driver’s License Class "B" and Defensive Driving certification; * Understanding of telecommunications networks, including communication protocols, network topologies, routing, and switching; * Familiarity with technologies such as optical fiber, radio systems, transmission equipment, etc.; * Experience in configuration and maintenance of telecommunications equipment; * Proficiency in using test and diagnostic equipment, such as spectrum analyzers, power meters, etc. **Preferred qualifications:** * 6 months of experience in the telecommunications field; * Currently pursuing a Technologist degree in Computer Networks or related fields; * Relevant certifications: CCNA, MTCNA and/or CFTV; * In-depth understanding of telecommunications networks, including communication protocols, network topologies, routing, and switching; * Familiarity with technologies such as 4G, 5G, etc.; * Proficiency in network monitoring tools and network management software. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical organizational structure—i.e., you are the protagonist of your own career!; * Meal allowance (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Insurance Plan; * Dental Insurance Plan; * Life Insurance; * Childcare Assistance; * PCD Dependent Assistance; * Payroll-deducted Loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Discounts of up to 60% at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, an inland municipality in Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from inland towns to state capitals**—and actively contributing to Brazil’s digital transformation.